Rubi Rico
Dodge City,KS
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Immigration Case Manager
Catholic Charities Of Southwest Kansas
10.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Union Representative
UFCW Local Two
10.2018 - 11.2021
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
Secretary
National Beef
01.2016 - 08.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Accreditation - Immigration
CLINIC
Los Angeles, CA01.2024
High School Diploma -
Dodge City High School
Dodge City, KS05.2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Decision-Making
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Immigration Case Manager
Catholic Charities Of Southwest Kansas
10.2022 - Current
Union Representative
UFCW Local Two
10.2018 - 11.2021
Secretary
National Beef
01.2016 - 08.2018
Accreditation - Immigration
CLINIC
High School Diploma -
Dodge City High School
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