Rubi Swanson

• Making phone calls to customers informing them about their delivery and making sure their merchandise is correct to their specifications.
• Inspected merchandise for damage and accuracy against order documents.
• Regularly communicated with customers regarding shipment updates and anticipated arrival times.
• Consulted with customers about delivery and order preparation requests.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Managed, transmitted and filed delivery paperwork.
• Verified load against delivery ticket before beginning every shift.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Consistently met or exceeded sales targets for lawn and garden department through proactive selling techniques combined with exceptional product knowledge.

• Assisted customers with plant selection based on their specific needs, ensuring proper care instructions were provided.
• Participated in seasonal events such as workshops or seminars related to gardening topics, enhancing community engagement within the store.
• Stocked merchandise, clearly labeling items, and arranging to set selling location.
• Collaborated with other departments to create cross-merchandising displays that showcased complementary products from various store sections, increasing overall sales.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Listened carefully to customer requests and created personalized, delicious beverages.

• Prepared salads, soups and sandwiches for customers.
• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Prepared and presented food in compliance with health and safety guidelines.
• Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
• Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.