RUBI VILLATORO

• Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
• Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
• Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Years of Customer Service
• Multitasking
• Team collaboration

In a restaurant environment it is revolved around the customer's experience. At The Pancake House it was necessary to master customer service to ensure a pleasant experience. When a customer walks into the restaurant and is greeted with kindness by a personable person, a welcoming environment is made, making these customers want to return. The role of a coworker and manager required to provide a friendly environment while maintaining leadership. Years of experience have mastered these skills.