Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RUBICELI TORRES

Summary

Driven by a results-focused approach, I leveraged my healthcare industry knowledge and effective communication skills at Elevate PFS to enhance client satisfaction and compliance. Demonstrated exceptional multitasking and cultural competency across roles, significantly improving service delivery and operational efficiency without compromising quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Bilingual Eligibility Representative

ELEVATE PFS
01.2023 - Current


  • Achieved high client satisfaction rates through effective communication and empathetic support during the eligibility process.
  • Ensured timely resolution of discrepancies by conducting thorough research and documentation.
  • Provided knowledgeable guidance to clients regarding program rules, regulations, and updates.
  • Leveraged advanced knowledge of federal, state, and local guidelines to ensure compliance across all aspects of the eligibility process.
  • Collaborated with team members to maintain accurate records and provide seamless service for applicants.
  • Balanced responsibilities as an Eligibility Representative with ongoing education pursuits or additional roles within the organization, demonstrating strong time management skills and dedication to continued professional growth.

Server

Mezcaleria Las Chupacabras
07.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Housekeeper

Rbm Building Services
01.2021 - 07.2022
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Education

High School Diploma -

Collinsville High School
Collinsville, IL
05.2020

Skills

  • Healthcare Industry Knowledge
  • Effective communication skills
  • Microsoft Office
  • Data Entry
  • Cultural Competency
  • Verbal Communication
  • Medicaid knowledge
  • Government relations
  • Eligibility Determination
  • Strong Work Ethic
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Eligibility Representative

ELEVATE PFS
01.2023 - Current

Server

Mezcaleria Las Chupacabras
07.2022 - 12.2022

Housekeeper

Rbm Building Services
01.2021 - 07.2022

High School Diploma -

Collinsville High School

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RUBICELI TORRES