RUBIE ALLEN
Raleigh,NC
Summary
Dynamic and versatile administrative professional equipped with comprehensive experience in client communication, office management, and team support. Proven expertise in enhancing organizational processes, managing high-volume tasks, and incorporating digital tools for efficient workflows. Adept in social media content creation, including graphics design, and content writing, underpinning a modern, tech-savvy approach to administrative and project coordination tasks. An adaptable problem-solver, adept at multitasking in fast-paced environments. Committed to delivering top-tier service with a focus on organizational enhancement.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Specialist
Mercalis Pharmaceuticals
11.2023 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Float
Wake Internal Medicine Consultants
01.2023 - 11.2023
- Achieved elevated office efficiency by revamping and sustaining files and records systems
- Enhanced data accuracy and accessibility through meticulous departmental records management in the company database
- Elevated team productivity by providing consistent support and communication to colleagues, managers, and customers
- Streamlined operations through effective screening and routing of incoming calls, ensuring timely relay of messages and information to internal teams
Executive Assistant
Allen Media Group
03.2022 - 12.2022
- Amplified business processes by seamlessly managing vast email and phone inquiries, ensuring prompt and accurate responses
- Catalyzed streamlined staff integration by orchestrating comprehensive training and onboarding
- Advanced punctuality and accountability through the inception of an automated alert system for pivotal deadlines
- Optimized communications by adeptly handling all facets of correspondence, from mail and email to faxes, ensuring no delay in business operations
Lead Receptionist
Logistics Healthcare
08.2021 - 02.2022
- Fostered effective internal communications, proficiently directing incoming calls to the optimal department or personnel
- Enhanced client experience by ensuring accurate appointment schedules, timely updates, and efficient communication
- Facilitated a welcoming environment by maintaining a pristine reception area, projecting a positive first impression
- Strengthened client relationships as the primary contact, offering assistance ranging from setting appointments to providing essential company details
- Ensured seamless operations by proactively restocking supplies and managing purchase orders
- Bolstered employee productivity by delivering consistent clerical support, from copying and faxing to file maintenance
- Enhanced client trust by maintaining stringent confidentiality standards
Front Desk Receptionist
Creations By Chy Studios
06.2019 - 03.2020
- Elevated organizational efficiency by masterfully implementing robust filing systems, ensuring ease of access and accuracy
- Facilitated smooth operations, expertly managing multi-line phone systems to field inquiries and connect callers to the right departments
- Ensured financial accuracy by vigilantly keeping accounts balanced and verifying daily totals
- Boosted team competence by training new members on critical company procedures, customer service protocols, and issue resolution strategies
- Optimized inventory management, monitoring office supplies and initiating timely orders
- Amplified customer satisfaction by swiftly addressing concerns, escalating significant issues for optimal resolution
- Fostered customer loyalty through quick and adaptive service responses, establishing lasting relationships
Education
Associate Of Business Administration -
Wayne Community College
Goldsboro, NCHigh School Diploma - undefined
Panther Creek High School
Cary, NCSkills
- Administrative Support
- Project Coordination
- Executive Support
- Strategic Planning & Execution
- Office Management
- Calendar Management
- Data Entry
- Documentation
- Task Prioritization
- Virtual Collaboration Tools
- File Management
- Customer Service
- Meeting Facilitation
- Scheduling
- Workflow Optimization
- Research & Reporting
- Database Management
- Organizational Skills
- Creative Problem-Solving
- Client Relations
- Team Collaboration
- Invoicing & Budgeting
- Social Media
SELECTED HIGHLIGHTS
- Managed high-priority administrative projects, showcasing effective coordination and planning skills.
- Amplified social media accounts from ground zero to5,000 followers.
- Introduced innovative customer processing techniques, ensuring rapid check-outs without compromising on quality.
- Demonstrated expertise in managing and organizing company records, boosting departmental efficiency.
- Skilled in content creation: adept at video editing, reels, and graphic design via Canva.
- Established effective communication channels, enhancing inter-departmental collaboration.
- Showcased adaptability in diverse roles, from executive assistance to lead receptionist.
- Consistently maintained confidentiality, ensuring the integrity of client and company information.
Timeline
Remote Customer Service Specialist
Mercalis Pharmaceuticals
11.2023 - Current
Administrative Float
Wake Internal Medicine Consultants
01.2023 - 11.2023
Executive Assistant
Allen Media Group
03.2022 - 12.2022
Lead Receptionist
Logistics Healthcare
08.2021 - 02.2022
Front Desk Receptionist
Creations By Chy Studios
06.2019 - 03.2020
High School Diploma - undefined
Panther Creek High School
Associate Of Business Administration -
Wayne Community College
Similar Profiles
TERRY CATOTERRY CATO
VP, Patient Support Services Strategy at Valeris (Formerly Mercalis, TrialCard)VP, Patient Support Services Strategy at Valeris (Formerly Mercalis, TrialCard)
Radie WatersRadie Waters
Program Supervisor- Hub Operations at MercalisProgram Supervisor- Hub Operations at Mercalis
Dana GloverDana Glover
Patient Care Coordinator at Contracted-Teksystems-MercalisPatient Care Coordinator at Contracted-Teksystems-Mercalis
Darius FisherDarius Fisher
BUSINESS DEVELOPMENT REPRESENTATIVE at Total Assure – IBSS CorpBUSINESS DEVELOPMENT REPRESENTATIVE at Total Assure – IBSS Corp
FRANKLYN GENAOFRANKLYN GENAO
Team Member at Bomb BarTeam Member at Bomb Bar