Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

RUBY BAILEY

Grand Rapids,Michigan

Summary

Confident Personal Banker with expertise in handling complaints and building customer loyalty. Skilled in transfers, check processing, and presenting financial products. Solid knowledge of personal banking practices and regulations.

Overview

9
9
years of professional experience

Work History

Retail Personal Banker

Fifth Third Bank
Grand Rapids, MI
01.2018 - Current
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Lead Bank Teller

Fifth Third Bank
Grand Rapids, MI
07.2017 - 01.2018
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Customer Service Representative

Fifth Third Bank
Grand Rapids, MI
10.2015 - 07.2017
  • Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.

Education

GED -

VANDENBURG ADULT EDUCATION
Grand Rapids, MI
06-2007

Skills

  • Regulatory Compliance
  • Banking
  • Transaction Processing
  • Client Acquisition and Retention
  • Financial Statements Preparation
  • Account Maintenance

Affiliations

  • Participates with numerous of BRG groups
  • Volunteered for Amway River Bank Run 2024
  • American Heart Association Heart Walk
  • PBA Mentoring Program

Accomplishments

  • Best Of The West For Metro Region 2024

References

References available upon request.

Timeline

Retail Personal Banker

Fifth Third Bank
01.2018 - Current

Lead Bank Teller

Fifth Third Bank
07.2017 - 01.2018

Customer Service Representative

Fifth Third Bank
10.2015 - 07.2017

GED -

VANDENBURG ADULT EDUCATION

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RUBY BAILEY