Ruby Compean

• Monitored daily routes and delivery schedules, tracking dispatches in real-time.
• Coordinated driver loads and managed dispatch tasks.
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• Communicated with drivers during transit, clearly route updates.
• Transported and safely delivered items to prevent damage or loss.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Checked shipping papers to determine nature of load and presence of hazardous materials.
• Loaded and unloaded vehicles at distribution center and delivery address.
• Reported delays and accidents to stations using telephones or two-way radios.
• Processed shipment documents neatly and efficiently for each load.

• Kept transportation operations in compliance with company, legal and safety requirements.
• Managed preparation, loading and securing of deliveries.
• Directed daily transportation of cargo.
• Reported maintenance and repair needs for transportation vehicles and equipment.
• Kept drivers operating within federal and state DOT regulations.
• Monitored driver completion of required safety training.
• Verified that drivers had completed safety prerequisites and required training.

• Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.

Facilitated seamless trailer movement from rail stations to target locations.

Positioned chassis alongside rail line for container accommodation.

• Maintained high standards of quality by managing implementation of initiatives and updates.
• Managed recordkeeping, documentation and reporting functions for department.
• Utilized performance improvement strategies when training and mentoring junior employees on procedures and policies.
• Maintained records of customer needs and preferences.
• Entered sales and account updates in computer system.
• Coordinated workflow through communication with clerical staff and management.
• Answered telephone calls to handle internal and external requests.