Ruby Contreras
Austin
Summary
Empathetic Customer Care Agent known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technologies. Excel in active listening, problem-solving, and adaptability, ensuring positive outcomes in customer interactions.
Overview
1
1
year of professional experience
Work History
Customer Care Agent
New American Funding
AUSTIN
06.2025 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints effectively through active listening and problem-solving.
- Identified customer needs and provided appropriate solutions.
- Assisted customers in understanding loan products and services, enhancing their decision-making process.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Utilized problem-solving skills to identify root cause of customer issues.
- Communicated effectively with other departments to resolve customer issues promptly.
- Maintained accurate records of customer interactions using MSP software to support effective follow-up and service.
- Adhered to established policies when handling customer inquiries.
- Kept customer and system account information accurate and current to support timely resolutions.
Education
S.A Leadership Academy
San Antonio, TXSkills
- Customer support
- Issue resolution
- Problem resolution
- Loan processing
- Customer documentation
- Record management
- MSP software usage
- Bilingual
- Record management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Care Agent
New American Funding
06.2025 - Current
S.A Leadership Academy