Summary
Overview
Work History
Education
Timeline
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Ruby Cushenbery

Overland Park

Summary

Energetic and experienced front-of-house professional with a strong background in fast-paced, customer-focused dining environments. Over the past several years, I’ve developed well-rounded hospitality skills through roles at Enjoy Pure Food + Drink and Crumbl Cookies, including cashiering, food running, barista work, food prep, expo, and guest service. My work has centered on delivering exceptional customer experiences, from welcoming guests and guiding them through complex menus to ensuring orders are accurate, timely, and beautifully presented. I thrive under pressure, multitask effectively, and maintain a calm, polished presence even during high-volume rushes. My experience balancing food service, order management, and customer interaction has prepared me to step confidently into a high-standard server role. I bring a strong work ethic, excellent communication skills, and a passion for creating smooth, enjoyable dining experiences

Overview

5
5
years of professional experience
2026
2026
years of post-secondary education

Work History

Guest Services & Front of House Specialist

Enjoy Pure Food and Drink
Leawood
09.2022 - Current
  • Greet guests warmly, provide personalized recommendations, and guide them through an extensive food, smoothie, and drink menu based on dietary needs and personal taste.
  • Take and process customer orders efficiently, manage payment transactions, and assign table numbers to ensure smooth service flow.
  • Maintain a clean, welcoming workspace by routinely wiping down counters, restocking to-go items, washing windows, and taking out trash.
  • Prepare made-to-order smoothies and deliver items directly to tables while ensuring accuracy, presentation, and timely service.
  • Act as expo by checking food against tickets for accuracy, monitoring kitchen prep levels, and communicating effectively with chefs to ensure order consistency and quality.
  • Deliver food to guests as a runner, monitor table needs, pre-bus and fully bus tables, offer refills, provide to-go boxes, and handle additional table-side orders and tab updates.
  • Adapt fluidly across roles to support team operations and enhance the overall guest experience in a fast-paced, fast-casual dining environment.

Crew Member

Crumbl Cookies
Overland Park
02.2020 - 10.2021
  • Prepared and assembled high-volume cookie orders in a fast-paced, high-demand environment during peak popularity periods.
  • Performed diverse food prep tasks including weighing and mixing dough, frosting cookies, and assembling toppings with speed and accuracy.
  • Managed front-of-house duties such as taking customer orders, finishing cookie presentation, and packaging boxes for prompt service.
  • Maintained a clean and organized work station while multitasking between customer service and food prep responsibilities.
  • Controlled customer flow at the front door during high-traffic hours to ensure a safe and orderly in-store experience.
  • Developed a strong work ethic and time management skills as a first-time employee in a high-intensity food service environment.

Education

St. James Academy
Lenexa, KS

Timeline

Guest Services & Front of House Specialist

Enjoy Pure Food and Drink
09.2022 - Current

Crew Member

Crumbl Cookies
02.2020 - 10.2021

St. James Academy