RUBY DELAGARZA
Corpus Christi,TX
Summary
Utilized strong customer service knowledge to ensure timely resolution of patient and member concerns.
Overview
31
31
years of professional experience
Work History
Healthcare Advocate
CVS HEALTH CORPORATION
03.2025 - Current
- Advocated for patient needs, ensuring access to essential healthcare services.
- Coordinated communication between patients and healthcare providers to resolve issues effectively.
- Educated patients on health insurance options, enhancing their understanding of coverage benefits.
- Streamlined processes for claims resolution, improving efficiency in handling patient inquiries.
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Utilized specific software to document patient complaints by listening to patients and families, recording details and determining resolution.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
Patient Support Specialist
Blink Rx (Alorica)
02.2024 - 03.2025
- Assist customers with issues and concerns they are experiencing
- Document call related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Create account for new customers
- Process online prescriptions
- Track online prescription orders
Office Manager
ABU Gutters
03.2020 - 10.2023
- Evaluate customer issues and complaints and develop amicable solutions. Supervise and coordinate work staff.
- Coordinate and maintain office supplies as well as supplies for warehouses. Balance daily deposits and petty cash as required and prepare bank deposits.
- Interview, hire, and onboard new employees with qualifications matching requirements.
- Oversee accounts payable and accounts receivable duties and interactions with vendors.
- Create a daily schedule for the sales team and installation crew using JobNimbus.
- Process payroll through ADP software.
Assistant Property Manager
GVA
03.2019 - 12.2020
- Prepared resident legal notices in line with standards governing residential properties.
- Worked with maintenance teams to handle in-hours and out-of-hours repair needs.
- Connected regularly with tenants to check on needs and proactively resolve concerns.
- Coordinated evictions via standard approaches and with assistance of law enforcement in complex cases.
- Managed routine rental payments and followed up on delinquencies to keep accounts current.
- Prepared regular reports for property activities and rent collections.
- Planned and directed social activities to engage residents and increase overall satisfaction.
- Handled residents' issues quickly to help maintain occupancy and avoid issues such as rent non-payment.
- Inspected units at key times such as move-in and move-out to evaluate conditions, determine maintenance needs, and assess fees for damages.
- Ordered and maintained adequate inventory of office supplies for routine use.
- Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans.
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.
- Oversaw total operation, maintenance and administration of Indigo property with 223 units.
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
- Worked with qualified repairers to keep properties and grounds up to modern standards.
- Worked with leasing agents to market vacancies and keep occupancy rates high.
Assistant Property Manager
Bluestone Asset Management
03.2016 - 03.2019
- Showed property with planned appointments and unscheduled visits to help close vacancies.
- Verified lease agreement information to prevent errors and future complications with tenants.
- Inspected units at key times such as move-in and move-out to evaluate conditions, determine maintenance needs, and assess fees for damages.
- Managed routine rental payments and followed up on delinquencies to keep accounts current.
- Handled residents' issues quickly to help maintain occupancy and avoid issues such as rent non-payment.
- Worked with maintenance teams to handle in-hours and out-of-hours repair needs.
- Developed and maintained property filing and tracking systems for property filing and tracking systems for key reports and documents.
- Coordinated evictions via standard approaches and with assistance of law enforcement in complex cases.
- Prepared regular reports for Sunchase property activities and rent collections.
- Organized events to engage residents and build a strong sense of community.
Supply Technician
L3 Communications
03.2009 - 03.2014
- Supported a direct production shop for the Corpus Christi Army Depot.
- Adhered to and met all monthly production schedules for repaired aircraft.
- Managed part movement and repairs.
- Processed production orders and received material.
- Reported any delays in production to the Program Manager.
- Monitored inventory continuously and factored in the demand projections to place the correct orders.
- Kept pricing structures in line with actual logistics costs.
- Prepared monthly reports detailing logistics performance and inventory data.
- Maintained exceptional accuracy and efficiency in order picking, pick rate, and data entry.
Document Specialist
Serco
10.2008 - 03.2009
- Verified and reviewed repaired aircraft documents for the Corpus Christi Army Depot to determine format, completeness, and compliance with contractual requirements.
- Scanned and indexed incoming documents, inputting created data files into all necessary document management systems.
- Assisted with document corrections, including re-indexing, deduplication, and other clerical tasks.
- Performed quality analysis of paper documents, confirming legibility and integrity of all included information.
- Inspected and maintained document management equipment, including scanners, copiers, printers, and other electronic devices.
- Personally retrieved and delivered sensitive documents to appropriate personnel, maintaining a documented chain of custody for confidential data.
- Utilized company's filing system by scanning hard copy documents.
Data Entry Clerk
Financial Management Associates
08.2005 - 09.2008
- Stored repaired aircraft records and related materials as backups for digital data for the Corpus Christi Army Depot.
- Comparing the digital data with source documents to identify and correct data entry errors.
- Compiled, sorted and verified the original documents prior to data entry.
- Followed established guidelines and procedures.
- Keep the work area organized and clutter-free.
- Loaded machines with source media to capture data points.
Customer Service Representative
First Data
02.1995 - 08.2005
- Answered a high volume of inbound calls to assist taxpayers in processing payments to the IRS or in enrolling into EFTPS.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Managed details of completing tax payments for the IRS for Federal, State, and City taxes with the customer.
- Directed individuals on usage and benefits of self-service tools.
- Routed inquiries or escalated calls outside the area of expertise to the appropriate department or employee.
Education
High School Diploma - undefined
W.B. Ray High School
Corpus Christi, TX05-1993
Skills
- Utilized Microsoft Office for administrative tasks Provided customer service support to enhance patient experiences Assisted in healthcare navigation and management Collaborated effectively with team members to achieve common goals Maintained HIPAA compliance and ensured patient confidentiality Conducted insurance verification and claims processing Executed data entry tasks with accuracy Followed up on patient inquiries and concerns Adhered to policies and procedures Demonstrated empathy and patience in all interactions Exhibited strong interpersonal skills while multitasking and organizing responsibilities Resolved problems efficiently to support patient needs Conducted quality assurance and information collection Educated patients on healthcare options
Timeline
Healthcare Advocate
CVS HEALTH CORPORATION
03.2025 - Current
Patient Support Specialist
Blink Rx (Alorica)
02.2024 - 03.2025
Office Manager
ABU Gutters
03.2020 - 10.2023
Assistant Property Manager
GVA
03.2019 - 12.2020
Assistant Property Manager
Bluestone Asset Management
03.2016 - 03.2019
Supply Technician
L3 Communications
03.2009 - 03.2014
Document Specialist
Serco
10.2008 - 03.2009
Data Entry Clerk
Financial Management Associates
08.2005 - 09.2008
Customer Service Representative
First Data
02.1995 - 08.2005
High School Diploma - undefined
W.B. Ray High School