Ruby Ellzy
Sterling,GA
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Lead
Central Hardware
Brunswick, Georgia
06.2015 - Current
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Maintained accurate records of customer interactions and transactions.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Inventory Control Lead
Bed Bath & Beyond
Brunswick, GA
01.2005 - 02.2013
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Participated in physical inventory counts to keep information accurate and current.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
Skills
- Customer service excellence
- Account management
- Payment processing
- Research and analysis
Timeline
Customer Service Lead
Central Hardware
06.2015 - Current
Inventory Control Lead
Bed Bath & Beyond
01.2005 - 02.2013