Summary
Overview
Work History
Education
Skills
arts
Volunteering and Service
Timeline
Generic

Ruby Hairston

Laurel,MD

Summary

Ruby Hairston is a hardworking employee enthusiastic about learning the job inside and out. She:

- Pursues opportunities to learn new skills and contribute to group success

- Offers strong administrative, relationship-building and problem-solving abilities

- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths

- Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques

- Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer

- Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices

- Self-motivated individual with strong desire to succeed and meet goals

- Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business

- Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales

- Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques

- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating

- Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue

- Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public

Overview

3
3
years of professional experience

Work History

Salesperson

Nordstrom
05.2023 - Current
  • Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
  • Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
  • Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
  • Increased repeat business through the establishment of strong rapport with customers and effective follow-up strategies.
  • Participated in ongoing training programs to continually improve product knowledge, selling skills, and industry awareness.
  • Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
  • Streamlined checkout processes by efficiently handling transactions, bagging items securely, and providing prompt assistance during busy periods.
  • Optimized store layout for improved navigation; increasing overall shopping experience for customers.

After-School Program Leader

Celebration Church
11.2021 - 12.2021
  • Enhanced student engagement by incorporating interactive activities and group projects in after-school programs, like teaching vocal exercises sheet music to middle school students
  • Increased program attendance by designing appealing and relevant learning experiences for students.
  • Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
  • Assisted students with homework completion, providing individualized support and guidance as needed.

Produce Associate

Food Lion
05.2021 - 08.2021
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.

Education

Bachelor of Science - Elementary Education

North Carolina A & T State University
Greensboro, NC
12.2025

High School Diploma -

St. Vincent Pallotti High School
Laurel, MD
06.2020

Skills

  • Customer Engagement
  • Cross-Selling Products and Services
  • Account Management
  • Needs Analysis
  • Team collaboration
  • Strong communication
  • Social selling
  • Client retention
  • Food Safety and Sanitation
  • Client Service
  • Customer Service

arts

Ruby Hairston has been around music for as long as she can remember. Her fathers love for the saxophone and mothers soulful voice has woven the foundation and passion she has for music in her life today. She has accomplished some of her biggest life achievements so far in the field of music. These include the following:

- Working with Adam Blackstone (grammy and emmy nominated music director)

- Singing background for Jennifer Hudson and Vic Mensa at the 2018 March for our Lives Rally in Washington D.C.

- Performed background vocals for Fred Hammond, Hezekiah Walker, Jason Nelson, and Anthony Brown

- Participated in three live recordings

- Recorded singing background vocals for Lebron James 2020 Graduating Together Special 

- Traveled to New York to sing at the Apollo for Martin Luther King day in 2023

What started as singing in church turned into a passion for Ruby. Today, she writes and records some of her own musical content, and continues to promote her musical gifts on all social media platforms.



Volunteering and Service

Ruby has devoted lots of her time to commiting acts of service for others. 

- She started off in middle school and high school mentoring at a performing arts camp every summer from 2015-2018. Here she participated in things like teaching 1st-5th graders step class, and voice lessons.

- In 2018, she participated in the March for our Lives rally in D.C. after the violent and tragic school shooting that claimed 17 lives. She protested for gun control, and sang background for artists such as Vic Mensa and Jennifer Hudson

-  In high school, she spent time after school volunteering at the girls and boys club from 2018-2020. She would look after the kids after school and make sure they were fed, got their homework done, and had play time. 

- In 2019, Ruby spent time volunteering weekly at the Laurel homeless shelter where she assisted in making dinner to serve the homeless. 

- Ruby has dedicatedly served in church for her entire life. As a child, she served in the childrens ministry doing things like singing in the childrens choir, dance, and mime. As she got older, she began singing on the praise team and choir at church until graduating high school. When she arrived at A&T, she continued to serve at a local church in Greensboro where she joined the college praise team, and choir. She also joined the A&T Fellowship Gospel Choir where she continues to serve.

Timeline

Salesperson

Nordstrom
05.2023 - Current

After-School Program Leader

Celebration Church
11.2021 - 12.2021

Produce Associate

Food Lion
05.2021 - 08.2021

Bachelor of Science - Elementary Education

North Carolina A & T State University

High School Diploma -

St. Vincent Pallotti High School
Ruby Hairston