Ruby Henriquez
Springfield,MA
Summary
Dynamic social support professional with a proven track record at The Consortium, excelling in multidisciplinary team collaboration and behavioral management. Successfully facilitated client transitions to independent living, ensuring compliance and enhancing mental health outcomes. Recognized for exceptional customer service and mentoring skills, fostering a supportive environment for both clients and colleagues.
Overview
7
7
years of professional experience
Work History
Social Support
The Consortium
09.2022 - Current
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Cashier
Shell Gas Station
04.2018 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
UTESA
Santo Domingo, DRSkills
- Multidisciplinary team collaboration
- Social services
- Cooperative
- Behavioral management
- Customer service excellence
- Sales expertise
- Staff mentoring
Timeline
Social Support
The Consortium
09.2022 - Current
Cashier
Shell Gas Station
04.2018 - 05.2022
High School Diploma -
UTESA
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