Ruby Hope
Forney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
Two-Line (For Amazon)
03.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Server
Oasis
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Unarmed Security Officer
Sterling Services Group
04.2021 - 04.2022
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Produce Associate
Walmart
07.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
Customer Service Associate
Wawa
05.2019 - 06.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
The GIANT Company
02.2018 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts -
Montgomery County Community College
Blue Bell, PAJames Madison High School
Norcross05.2017
Skills
- Scheduling
- Product Knowledge
- Complaint resolution
- Data Collection
- Account updating
- Credit adjustments
- Critical Thinking
- Delivery Scheduling
- Microsoft Outlook
- Complaint Handling
- Customer Service
- Computer Proficiency
Accomplishments
Member of Georgia Alpha Chapter of Delta Epsilon Tau National Honor Society
Certification
Food Handlers Certification (July 2023 - July 2025)
TABC Certified (July 2023 - July 2025)
Timeline
Package Delivery Driver
Two-Line (For Amazon)
03.2024 - Current
Server
Oasis
06.2023 - 12.2023
Produce Associate
Walmart
07.2021 - 08.2021
Unarmed Security Officer
Sterling Services Group
04.2021 - 04.2022
Customer Service Associate
Wawa
05.2019 - 06.2021
Customer Service Representative
The GIANT Company
02.2018 - 02.2019
Associate of Arts -
Montgomery County Community College
James Madison High School
Similar Profiles
L. Rick Shelton Jr.L. Rick Shelton Jr.
Plant Maintenance Engineer Tech III at ELITE LINE SERVICES/AMAZON BWI2Plant Maintenance Engineer Tech III at ELITE LINE SERVICES/AMAZON BWI2
Johnathan MooreJohnathan Moore
Base Building Maintenance Technician 3 at Daifuku/Élite Line Services-Amazon AccountBase Building Maintenance Technician 3 at Daifuku/Élite Line Services-Amazon Account
Antwan RichardsonAntwan Richardson
Reliability Maintenance Engineering (RME) Senior/Maintenance Manager at Elite Line Services - AmazonReliability Maintenance Engineering (RME) Senior/Maintenance Manager at Elite Line Services - Amazon
Sagar Sharma BajgainSagar Sharma Bajgain
Rideshare Driver at Lyft And UberRideshare Driver at Lyft And Uber
Dionne StatenDionne Staten
Registered Nurse at Dallas Independent School District (DISD)Registered Nurse at Dallas Independent School District (DISD)