Andrew Willson
Appleton,WI
Summary
I have a diverse professional background and carry a deep passion for all things automotive. Through my education and workplace experience, I have learned that my heart lies in working with my hands and bringing beautiful things back to life. I am excited to learn and grow in the automotive industry and can't wait to see where the future leads me.
Overview
10
10
years of professional experience
Work History
Package Delivery Driver
JXN Logistics (Amazon Delivery Service Provider)
02.2023 - Current
- Regularly completed 200+ stop routes in a 7-8 hour timeframe while maintaining a perfect driving record and excellent customer feedback standing
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers regarding routing issues, van problems, and customer service matters
- Handled packages with care to prevent damage during transit
- Assisted in diagnosing mechanical issues with delivery vehicles
Service Advisor
VL Performance
05.2020 - 06.2022
- Managed flow of vehicles from drop-off to delivery in a timely and organized manner while providing a high level of professionalism
- Worked closely with management to develop and distribute marketing materials
- Worked heavily in managing the workflow of technicians as well as parts sales, part price negotiations, parts deliveries, customer service matters and day-to-day shop operations
- Learned how to maintain a professional image in an often tumultuous shop environment
Auto Physical Damage Appraiser Intern
SECURA Insurance
08.2017 - 12.2019
- Evaluated body shop estimates and revised them to save company money while also providing the highest level of value to the customer
- Learned how to write my own body shop estimates based on detailed photos of damage and customer reports
- Ran actual cash value reports of vehicles using my complex knowledge of vehicle trims and packages to determine if certain vehicles were worth fixing or should be sent to the Total Loss Department
Detail Technicain
Bergstrom Hyundai Of Appleton
01.2014 - 05.2016
- Prepared new and used vehicles for delivery by thoroughly cleaning both interior and exteriors and sealing and polishing paint
- Learned how to work and collaborate with teammates in a professional setting
- Began a passion for detail work and a desire to turn every vehicle's paint finish into a mirror, including my sun-baked Mercedes
- Learned how to revive leather seats and evaluate if a painted or upholstered surface was too damaged to effectively treat
Education
Associate of Applied Science - Automotive Import Technology
Fox Valley Technical College
Appleton, WI05.2025
BBA - Marketing
University of Wisconsin - Oshkosh
Oshkosh, WI12.2019
Skills
- Scheduling
- Research
- Creative and Resourceful
- Attention to Detail
- Professionalism and Etiquette
- Quality Control
- Analytical Thinking
- Idea Development and Brainstorming
- Preventative Maintenance
- Problem-Solving Abilities
Timeline
Package Delivery Driver
JXN Logistics (Amazon Delivery Service Provider)
02.2023 - Current
Service Advisor
VL Performance
05.2020 - 06.2022
Auto Physical Damage Appraiser Intern
SECURA Insurance
08.2017 - 12.2019
Detail Technicain
Bergstrom Hyundai Of Appleton
01.2014 - 05.2016
Associate of Applied Science - Automotive Import Technology
Fox Valley Technical College
BBA - Marketing
University of Wisconsin - Oshkosh
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