Ruby Lepe
Taylor,TX
Summary
Versatile and detail-oriented professional with experience in operations, team leadership, and customer service. Skilled in managing complex processes, improving workflows, and supporting cross-functional teams. Adaptable, solutions-focused, and committed to delivering efficient, high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Permit Supervisor
City of Taylor
Taylor, TX
01.2022 - 06.2025
- Process Development & Administration: Streamlined permitting processes for industrial and commercial projects, improving efficiency and reducing project delays. Administered and maintained permitting and inspection software (MGO), providing training and technical support as the Software Administrator. Oversaw inspection operations and ensured plan reviews met city codes, safety regulations, and approved construction plans.
- Stakeholder Engagement & Project Coordination: Led preconstruction meetings with developers, contractors, engineers, and internal departments to align on project scope, code requirements, and timelines. Served as point of contact for third-party vendors, including ATS (plan reviews and inspections) and MGO (permitting software support). Acted as liaison to the Greater Taylor Chamber of Commerce, fostering positive relationships with local contractors, developers, and business leaders.
- Reporting & Compliance: Prepared and presented monthly performance reports to City Council, detailing permit volume, inspection activity, and department metrics. Maintained accurate documentation of issued permits, collected fees, inspection outcomes, and contractor licensing compliance.
- Leadership, Supervision & Hiring: Supervised permit technicians and front-desk personnel, delegated daily tasks, conducted performance evaluations, and ensured team accountability. Interviewed and hired new staff, including Permit Technicians and the City Receptionist, ensuring alignment with service expectations and organizational goals. Identified team training needs and supported development in customer service, software proficiency, and code interpretation.
- Budgeting & Vendor Oversight: Assisted with department budgeting for software, training, and operational supplies. Helped select and manage contracts for third-party vendors including plan reviewers, inspection contractors, and IT support providers.
- Special Projects & Audit Compliance: Served on the project management team for a city-wide permit audit, collaborating with multiple departments to assess data accuracy, compliance gaps, and operational inefficiencies. Contributed to the development and implementation of corrective actions and updated permitting procedures based on audit findings.
Permit Technician
City of Taylor
Taylor, TX
02.2021 - 12.2022
- Permit Administration & Records
Processed permit applications using established procedures and maintained detailed records of issued permits, inspections, and fees.
Reviewed permit applications for accuracy and completeness; performed data entry into permitting databases.
Prepared weekly reports detailing the status of pending permits for internal review and decision-making. - Inspection & Regulatory Compliance
Scheduled building inspections per local codes and ordinances.
Conducted site visits and inspections to verify information and ensure compliance with approved plans and regulations.
Verified contractor licensing and ensured compliance with municipal and state permitting laws. - Customer & Public Service
Provided technical assistance to residents, contractors, and developers regarding permitting requirements and processes.
Answered inquiries via phone and email; assisted at the public counter with forms, licenses, and supply management. - Cross-Functional Collaboration
Worked closely with other departments to ensure timely and accurate permit processing.
Participated in meetings with city officials, developers, and contractors to resolve permitting issues.
Built and maintained positive relationships with regulatory agencies and community stakeholders.
Cashier
HEB Plus Grocery Store
Hutto, TX
03.2018 - 03.2020
- Operated point-of-sale (POS) system to accurately scan, price, and bag customer purchases in a fast-paced retail environment.
- Handled cash, credit, and mobile transactions with accuracy and accountability; balanced drawer at end of shifts.
- Provided friendly and efficient customer service, answering questions and resolving issues to ensure a positive shopping experience.
- Maintained cleanliness and organization at checkout lanes; stocked impulse items and ensured displays were tidy.
- Collaborated with team members and store departments to support smooth daily operations and customer flow.
- Followed all store policies, safety procedures, and loss prevention guidelines.
Bilingual Sales Representative
Metro PCSInc
Tayor, TX
12.2016 - 03.2018
- Provided customer service in Spanish and English to customers, including answering questions and resolving complaints.
- Maintained up-to-date knowledge of all products and services available through the company.
- Participated in team meetings discussing strategies for improving sales performance.
- Help coordinate, schedule, and participate in store events.
- Cross-sold additional products and services to purchasing customers.
- Achieved established sales targets by generating new customer accounts.
Education
High School Diploma -
Taylor High School
Taylor, TXSkills
- Customer Service
- Teamwork
- Leadership
- Administrative
- Multitasking Efficiency
- Critical Thinking
- Time Management
- Organizational
Certification
- ICC Permit Technician Certification
- UT Austin Leadership Academy Certification
Accomplishments
- City of Taylor Employee of the Year 2021
- City of Taylor Employee of the Year 2022
References
References available upon request.
Timeline
Permit Supervisor
City of Taylor
01.2022 - 06.2025
Permit Technician
City of Taylor
02.2021 - 12.2022
Cashier
HEB Plus Grocery Store
03.2018 - 03.2020
Bilingual Sales Representative
Metro PCSInc
12.2016 - 03.2018
High School Diploma -
Taylor High School
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