Ginalynn Velarde
San Dimas,CA
Summary
Experienced with navigating complex permitting processes. Utilizes strategic planning and problem-solving skills to overcome obstacles and expedite approvals. Knowledge of effective communication and relationship-building to facilitate smooth project execution.
Overview
15
15
years of professional experience
Work History
Permit Supervisor
Cablecom
Anaheim
06.2019 - Current
- Updated permits for the Verizon One Fiber Project in the permit tracker for visibility on the history of each permit for the company to view on a daily basis.
- In touch with the multiple jurisdictions regarding the status of permits from submittal to closeout packages.
- Created internal permit numbers in fiber services to associate with the jurisdictions permit numbers.
- Updated and uploaded into PTT which is the company wide permit tracker.
- Uploaded documents into the live map which shows what permits were submitted and approved.
- Performed quality control on the subcontractors permit packages.
- Managed and tracked permits from subcontractors and municipalities.
- Coordinated with the Engineering team to provide FQNID’s to associate in Fiber Services.
- Submitted invoices for subcontractors to be compensated for completion of drawings, engineering stamps, etc.
- Led permit acquisition processes to ensure compliance with local regulations and project timelines.
- Developed and implemented streamlined workflows for permit submissions, improving efficiency across teams.
- Coordinated cross-functional collaboration between engineering, construction, and regulatory affairs for successful project execution.
- Analyzed permitting trends to identify process improvement opportunities and reduce approval times.
- Established strong relationships with local jurisdictions agencies to facilitate timely permit approvals.
- Managed project documentation related to permitting processes, enhancing record-keeping and retrieval systems.
- Maintained detailed records of all permits issued, ensuring accessibility and transparency when needed for audits or reviews.
- Implemented a tracking system to monitor progress of permits through the approval process, enabling better resource allocation and workload management.
- Established rapport with local officials and decision-makers to gain their support in expediting permit applications when needed.
- Performed routine data entry or document management.
Project Coordinator, Principal Application Manager
Connect Solutions Engineering
Brea
02.2018 - 06.2019
- Applied for permits needed for Verizon One Fiber Project that required aerial cable installation and excavation of fiber optics.
- Prepared applications and printed the required drawings to submit to different Municipalities.
- Updated the KMZ to show what permits have been received in each hub.
- Communicating to each city helped develop good working communication.
- Entered documents and data in Quickbase then transitioned to Permit Tracker (PTT) to allow the customer to view the status of each permit. Which involves submittals, approved permits, redlines, invoices, payments, etc.
- Requested Purchase Orders and kept track of each request of confirmation of payments/invoices.
- Coordinated project schedules, ensuring timely completion of tasks and adherence to deadlines.
- Managed communication between stakeholders, providing updates on project status and addressing concerns.
- Developed and maintained comprehensive project documentation to support team alignment and knowledge sharing.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
Customer Service Manager
Great American Logistics and Distribution
Santa Fe Springs, CA
11.2010 - 02.2018
- Monitored the daily activities of five Interviewed, hired and trained new quality customer service representatives.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
- Developed rapport with vendors by handling difficult issues and assisting in their customer service needs with professionalism.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
- (Formerly known as American Relocations and Logistics)
- Led customer service team to enhance operational efficiency and service quality.
- Implemented feedback systems to gather customer insights, driving continuous improvement initiatives.
- Analyzed service metrics to identify trends and optimize response strategies.
- Collaborated with logistics teams to streamline communication processes and resolve issues effectively.
- Fostered a customer-first culture, elevating satisfaction levels through tailored solutions.
- Managed escalated inquiries, ensuring timely resolution and maintaining client relationships.
- Oversaw performance evaluations, providing constructive feedback to support professional development of team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Business Information Systems - Business Information Systems
Devry University
Pomona, CA06-2004
Skills
- Permit application preparation
- Microsoft office
- Document review
- Permit acquisition
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Data entry
- Office administration
Timeline
Permit Supervisor
Cablecom
06.2019 - Current
Project Coordinator, Principal Application Manager
Connect Solutions Engineering
02.2018 - 06.2019
Customer Service Manager
Great American Logistics and Distribution
11.2010 - 02.2018
Business Information Systems - Business Information Systems
Devry University