Open To Work
Ruby Llamas
Garland,TX
Work Preference
Summary
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Fastop
Victoria, TX
06.2017 - 03.2020
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Answered phone calls to assist customers with questions and [Type] orders.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Distributed new merchandise efficiently to different departments.
Sales Clerk
7-Eleven
Victoria, TX
05.2013 - 10.2015
- Reviewed current planograms and end cap placements to properly merchandise items.
- Helped customers complete purchases, including processing payments and bagging items.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Assessed floor displays to determine which merchandise required restocking.
- Updated signage to reflect current prices and help promote target merchandise.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Put new merchandise on shelves and racks in attractive arrangements.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Removed outdated and overripe items from stock to eliminate health risks.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Responded to customer questions about products and services.
- Facilitated inventory and stock management to replenish inventories and minimize excess.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Received and submitted payments and returns with accuracy and efficiency.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
Shipping and Receiving Specialist
Super Target
Richardson, TX
10.2001 - 07.2011
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Reported delays, accidents, or other traffic and transportation situations.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Education
High School Diploma -
Garland High School
Garland, TX05.1995
Skills
- Merchandise restocking
- Financial overage analysis
- Cash drawer balancing
- Returns and exchanges
- Cash register operation
- Liquor regulations and compliance
- ID verification
- Training and mentoring
- Scanner operations
- Customer greeting
- Effective customer upselling
- Security monitoring
- Loss prevention
- Customer service
- Credit and cash transactions
- Issue resolution
Timeline
Customer Service Cashier
Fastop
06.2017 - 03.2020
Sales Clerk
7-Eleven
05.2013 - 10.2015
Shipping and Receiving Specialist
Super Target
10.2001 - 07.2011
High School Diploma -
Garland High School