RUBY LOPEZ
Manteca,CA
Summary
Detail-oriented financial services professional and Business Administration student with experience in consumer lending, automated underwriting support, cash reconciliation, and vault management. Trusted to independently open and close store operations, balance daily financial transactions, and verify loan application documentation. Skilled in financial product sales, customer service, and maintaining accuracy in financial operations. Eager to contribute to a banking or credit union team while advancing a career in finance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
California Check Cashing Stores Llc
Tracy, California
05.2026 - Current
- Assist customers with payday loan applications, explain financial products, and respond to loan-related questions.
- Resolve customer concerns and transaction-related issues through professional communication and problem-solving.
- Process check cashing, money orders, bill payments, money transfers, and other financial transactions.
- Review customer income, supporting documentation, and eligibility information as part of the consumer loan application process.
- Verify customer identification and financial information to support accurate application processing and adherence to established procedures.
- Entrusted with vault cash management responsibilities on assigned days, including counting, verifying, and reconciling cash balances.
- Independently perform store opening and closing procedures, ensuring daily operational readiness and adherence to company policies and security protocols.
Lead Customer Service Representative
Taqueria El Azteca
Stockton, CA
07.2022 - 05.2026
- Processed customer transactions accurately and efficiently using POS systems, supporting smooth daily operations.
- Secured cash, credit, and debit transactions while balancing cashier area to ensure accuracy and prevent discrepancies.
- Resolved customer questions and menu concerns with active listening and a service-first approach.
- Addressed customer questions and menu concerns through active listening, enhancing customer satisfaction and experience.
- Filled in during peak periods by taking extra shifts and covering call-ins to sustain high service levels.
- Maintained cleanliness and organization in the cashier area and dining space to ensure an efficient work environment.
Member Service Representative
Financial Center Credit Union (now Valley Strong Credit Union)
Stockton, CA
04.2021 - 12.2021
- Consistently met monthly sales goals for credit cards and auto loans by identifying member needs and recommending appropriate financial solutions.
- Opened new business, payee, minor, and trust accounts, providing accurate guidance to ensure smooth account setup.
- Processed withdrawals, deposits, wire transfers, loan payments, and cashier's checks for 50+ members per day with accuracy and confidentiality.
- Cultivated strong member relationships through friendly, high-quality service while ensuring privacy in every interaction.
- Applied product knowledge to explain available services and identify opportunities to support member financial goals.
- Analyzed customer data to identify issues and recommend tailored solutions, enhancing overall service quality.
Crew Member/Cashier
Nation's Giant Hamburgers
Stockton, CA
02.2018 - 12.2020
- Kept the cash drawer balanced by accurately processing cash, debit, and credit transactions.
- Balanced cash drawer by processing cash, debit, and credit transactions with accuracy.
- Helped customers create loyalty accounts to support promotions and repeat business.
- Demonstrated proactivity by completing extra responsibilities beyond assigned duties. to complete extra tasks once scheduled duties were finished.
- Assisted customers in creating loyalty accounts, enhancing promotion participation and fostering repeat business.
Education
HIGH SCHOOL DIPLOMA -
Visions in Education
Carmichael, CASome College (No Degree) - Business Administration
San Joaquin Delta College
Stockton, CASkills
- Customer Relationship Management
- Loan Processing
- Account opening
- Cash handling
- Cash Handling
- Daily store balancing
- Store Opening & Closing Procedures
- Time management
- Bilingual (Spanish)
Timeline
Customer Service Representative
California Check Cashing Stores Llc
05.2026 - Current
Lead Customer Service Representative
Taqueria El Azteca
07.2022 - 05.2026
Member Service Representative
Financial Center Credit Union (now Valley Strong Credit Union)
04.2021 - 12.2021
Crew Member/Cashier
Nation's Giant Hamburgers
02.2018 - 12.2020
HIGH SCHOOL DIPLOMA -
Visions in Education
Some College (No Degree) - Business Administration
San Joaquin Delta College