Jordan Bennett
San Antonio,TX
Summary
Hello, my name is Jordan Bennett. I am 31 years old, from Kansas City, MO, and currently attending school, majoring in Finance at UTPB. I have over 9 years of experience in customer service. My current job is at Chick-fil-A, where I serve as a Back of House Director with over four years of experience at Chick-fil-A. As a resourceful Back of House Director, I am known for my productivity and efficiency in task completion. Specializing in kitchen operations management, inventory control, and staff training. Excel in time management, problem-solving, and leadership, ensuring smooth kitchen operations and team cohesion.
Overview
15
15
years of professional experience
Work History
Back of House Director
Chick-fil-A
San Antonio, TX
03.2025 - Current
- Prepared detailed reports summarizing monthly activity within the kitchen area.
- Ensured compliance with all health codes and safety regulations related to food preparation and service.
- Resolved customer complaints regarding food quality or service issues.
- Conducted weekly meetings with kitchen staff members in order to review performance objectives.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Measured business levels and trends to better align supplies and employee scheduling for optimum coverage.
- Managed and supervised the daily operations of the back-of-house staff, including hiring, training, scheduling, and evaluating personnel.
Manager Front of House and Kitchen
Chick-fil-a
San Antonio, TX
06.2023 - 03.2025
- I was a manager in the front of house for 11 months at this location, running daily operations, opening and closing the store, and counting money.
- I maintain cleanliness by assigning daily, weekly, and monthly tasks to upkeep the front and back of the store.
- I have weekly meetings with my front-of-house team, discussing ideas and opportunities for the following week.
- I meet with several team members every two weeks to discuss how they are doing with work, what they need help with, and to provide them with opportunities that can be completed before the next time we meet.
- I have 1 year and 2 months of kitchen experience at this location.
- I run shifts in the kitchen, day and night.
Front of House Shift Leader
Chick-Fil-A
Odessa, TX
04.2021 - 05.2023
- I worked back of house for 9 months, and front of house for 1 year and 4 months at this location.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Evaluated employee performance, delivering individualized feedback and praise.
Phone Banker
Wells Fargo
Lubbock, TX
11.2016 - 03.2020
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Identified customer needs and referred them to appropriate departments or resources for further assistance.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Provided technical support when needed regarding online banking services or mobile applications.
Correctional Officer
Reeves County Detention Center 1&2
Pecos, TX
06.2015 - 11.2016
- Overseeing hundreds of inmates in a unit.
- Patrolling to insure the safety of inmates and making sure to keep contraband out of their hands.
- Making sure doors are locked and inmates are kept secured in their rooms keeping a close eye.
- Patrolling the grounds inside and outside the prison in various positions.
Sales associate
Staples
Cutler Bay, FL
06.2014 - 05.2015
- I was in charge of providing customer service, making sure our inventory is stocked on the floor and being a cashier whenever I was needed to.
Key Holder/Trainer
Menchies
Miami, FL
01.2013 - 03.2014
- I was responsible for helping customers with any questions on our products by giving samples and nutritional facts on all products.
- I was able to open and close the store since I was a key holder.
- I dealt with counting money everyday.
- I was in charge of training new team members.
- I also kept up with inventory and making sure everything was stocked.
GM associate/ Cashier
Hy-VEE
Kansas City, MO
09.2010 - 08.2012
- I was in charge of providing customer service and stocking the general merchandise section.
- I used a forklift to pull down pallets to make sure all items were pushed to the floor.
- I Built end caps and took them down during seasonal and promotional events.
- I learned our weekly ads to easily help any customers with questions on sales.
- I also cashiered when needed during peak hours.
Education
High school or equivalent - Finance
UTPB Online
Odessa, TX12-2026
High school or equivalent - High School general
Oak Park High School
Kansas City, MO05.2012
Skills
- Customer service
- Security management
- Food safety compliance
- Problem solving
- Team building
- Financial analysis
- Kitchen operations
- Employee scheduling
- Staff training
- Health inspections
- Customer satisfaction
Timeline
Back of House Director
Chick-fil-A
03.2025 - Current
Manager Front of House and Kitchen
Chick-fil-a
06.2023 - 03.2025
Front of House Shift Leader
Chick-Fil-A
04.2021 - 05.2023
Phone Banker
Wells Fargo
11.2016 - 03.2020
Correctional Officer
Reeves County Detention Center 1&2
06.2015 - 11.2016
Sales associate
Staples
06.2014 - 05.2015
Key Holder/Trainer
Menchies
01.2013 - 03.2014
GM associate/ Cashier
Hy-VEE
09.2010 - 08.2012
High school or equivalent - Finance
UTPB Online
High school or equivalent - High School general
Oak Park High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks