Ruby McCormick
Erie,PA
Summary
Dynamic Office Manager with extensive experience at South Shore Pharmaceutical, excelling in supply chain management and regulatory compliance. Proven track record in maintaining inventory accuracy and enhancing customer service. Skilled in vendor management and fraud prevention, ensuring efficient operations and client satisfaction in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Office Manager/Warehouse Manager
South Shore Pharmaceutical
Erie, PA
05.2022 - Current
- I was the only employee in a start up pharmaceutical wholesale supplier working for the head office, Midwest Pharmaceuticals in Farmington Hills, Michigan.
- It is a fast paced environment that requires complete accuracy. I assisted in the procurement of comparator and reference drug supplies for clinical trials, and specialty items.
- While maintaining accurate files and invoicing as required by federal regulations, I shipped items to customers carefully packed for safe arrival. The products we handle are hard to find items and it is highly important to ensure safe arrival to the customer.
- I worked smoothly with the head office as an emergency pharmaceutical wholesale supplier. I maintained a warehouse of products maintaining complete security at the ready to be shipped quickly and efficiently
Intake Interviewer
Pennsylvania Department of Labor and Industry
Harrisburg, PA
03.2020 - 05.2021
- Responsible for interviewing claimants filing for unemployment claims (UC) benefits and assisting in determining the types of claims to be processed.
- Retrieving, reviewing and paying weekly benefits.
- Explaining and reviewing financial determinations with claimants.
- Gathering and retrieving necessary information used to issue non-monetary determinations.
- Preparing and sending forms to employers.
- Active in fraud prevention in the Monetary Department level.
Assistant Retail Manager
Stan's Garden Center
Erie, PA
08.2019 - 04.2020
- Order, check in and display gift merchandise.
- Answer customer questions by phone and in person.
- Check out customers and help load their vehicle if necessary.
- Merchandise product attractively.
Owner/Operator Manager
Ruby’s Antiques & Gifts
North East, PA
06.2015 - 05.2019
- Owned and operated an antique, vintage and gift shop open to the public
- Tasks included, but were not limited to: acquisition of product, customer and vendor management and relations, advertising design and decisions, all aspects of accounting and payroll and website design and management.
Customer Service Specialist and Store Manager
Purple Martin Conservation Association
Erie, PA
08.2010 - 05.2013
- The PMCA is an international, non-profit organization dedicated to the conservation of the Purple Martin through scientific research, state-of-the-art wildlife management techniques and public education
- Work included answering customers questions involving Purple Martins including, but not limited to, proper management techniques, biology and nest site competitor control
- Took customers orders while giving advice on equipment to each landlord's needs
- In addition, I illustrated for the quarterly magazine, The Purple Martin Update.
- Oversaw inventory levels to ensure product was available for all orders.
- Packed and shipped orders from in house store. Worked closely with manufacturers and communicated orders daily for drop shipping large items.
Customer Service Specialist and In-house Artist
Purple Martin Conservation Association
Erie, PA
06.2006 - 04.2008
- The PMCA is an international, non-profit organization dedicated to the conservation of the Purple Martin through scientific research, state-of-the-art wildlife management techniques and public education
- Work included answering customers questions involving Purple Martins including, but not limited to, proper management techniques, biology and nest site competitor control
- Took customers orders while giving advice on equipment to each landlord's needs
- In addition, I illustrated for the quarterly magazine, The Purple Martin Update.
Sales Assistant
Lamar Advertising
Erie, PA
03.2004 - 06.2006
- Lamar is an outdoor advertising corporation with holdings throughout the United States
- My duties included accounts payable and handling the online budget system, uploading date into the proof of performance system for current clients, answer phones and generate contract acceptance letters, handle non-profit advertising sales and other administrative duties.
Administrative Assistant
Community Access Television
Erie, PA
12.2003 - 03.2004
- Supported the Executive Director in operation of the studio.
- This included but was not limited to, answering phones and correspondence, handling member files, keeping all databases current and working in the playback room.
Office Manager
The Bennett Center Of London
London, KY
06.2002 - 12.2003
- Answered phones and correspondence. Operate office in absence of the Executive Director and Assistant Director. Handled all financial and personnel files and all financial transactions including payroll and taxes. Worked closely with the administration to facilitate growth and public awareness of the organization. Helped organize seasonal events and volunteered with the New Life Center mentoring youth.
Education
Associate’s Degree - Visual Communications
The Art Institute of Pittsburgh
Pittsburgh, PA09.1992
Certificate - Commercial Arts and Graphics
Crawford County Vocational-Technical School
Meadville, PA06.1989
Skills
- Data Management
- Vendor management
- Supply chain management
- Inventory management
- Working Collaboratively
- Excellent Customer Service
- Regulatory compliance
- Computer Skills
- Team Management
- Fraud prevention
References
References available upon request.
Timeline
Office Manager/Warehouse Manager
South Shore Pharmaceutical
05.2022 - Current
Intake Interviewer
Pennsylvania Department of Labor and Industry
03.2020 - 05.2021
Assistant Retail Manager
Stan's Garden Center
08.2019 - 04.2020
Owner/Operator Manager
Ruby’s Antiques & Gifts
06.2015 - 05.2019
Customer Service Specialist and Store Manager
Purple Martin Conservation Association
08.2010 - 05.2013
Customer Service Specialist and In-house Artist
Purple Martin Conservation Association
06.2006 - 04.2008
Sales Assistant
Lamar Advertising
03.2004 - 06.2006
Administrative Assistant
Community Access Television
12.2003 - 03.2004
Office Manager
The Bennett Center Of London
06.2002 - 12.2003
Associate’s Degree - Visual Communications
The Art Institute of Pittsburgh
Certificate - Commercial Arts and Graphics
Crawford County Vocational-Technical School
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