Ruby Mercier
New Sharon,ME
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Marden's Surplus & Salvage
Farmington, ME
11.2025 - Current
- Supervised daily store operations to ensure efficiency and compliance with company policies.
- Trained and mentored staff to enhance productivity and customer service skills.
- Developed promotional displays that increased customer engagement and improved sales performance.
- Conducted regular performance evaluations to drive employee development and accountability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Supervisor
Marden's Surplus & Salvage
Farmington, ME
04.2025 - 11.2025
- Supervised daily operations, ensuring compliance with safety standards and operational protocols.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Implemented employee performance evaluations, promoting accountability and continuous improvement.
- Resolved customer inquiries effectively, contributing to enhanced customer satisfaction and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Lead
Big Lots
Farmington, ME
08.2024 - 03.2025
- Trained staff on best practices in customer service, improving overall satisfaction ratings.
- Fostered relationships with key clients, enhancing loyalty and increasing repeat business opportunities.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Morning Glory Farm
Edgartown, MA
05.2023 - 08.2023
- Rang out customers
- Set up store to be ready to open for the day
- Stocked store throughout the day
- Worked together with coworkers to get tasks done
- Developed promotional displays to increase product visibility and sales.
- Managed inventory levels to ensure optimal stock availability and freshness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Housekeeper
West Chop Club
Vineyard Haven, MA
06.2022 - 08.2022
- Washed and folded laundry
- Assisted customers in need
- Helped with general store when needed
- Enhanced guest satisfaction through attention to detail in room presentations and common areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Sales Associate Key Holder
As Soft As A Grape
Oak Bluffs, MA
09.2021 - 06.2022
- Managed inventory levels, ensuring optimal product availability and organization.
- Trained new associates on sales techniques and store policies, fostering team development.
- Resolved customer inquiries efficiently, maintaining a positive shopping experience for all patrons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Counter Help
The Net Result
Vineyard Haven
09.2017 - 10.2020
- Accurately took customers orders
- Cleaned and closed store
- Cut and measured fish for fish market
- Answered phone calls
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
Cashier/Farm Stand
The Farm Institute
Edgartown
06.2016 - 08.2016
- Opened and closed farm stand
- Counted money draw daily
- Cleaned and boxed eggs
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Rang us customers
- Managed inventory levels, performing regular stock checks to maintain product availability.
Education
High School Diploma -
Martha's Vineyard Regional High School
Oak Bluffs, MA06.2021
Skills
- Problem-solving
- Retail operations
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Team management
- Staff management
- Team leadership
- Store operations
Timeline
Assistant Store Manager
Marden's Surplus & Salvage
11.2025 - Current
Supervisor
Marden's Surplus & Salvage
04.2025 - 11.2025
Sales Lead
Big Lots
08.2024 - 03.2025
Sales Associate
Morning Glory Farm
05.2023 - 08.2023
Housekeeper
West Chop Club
06.2022 - 08.2022
Sales Associate Key Holder
As Soft As A Grape
09.2021 - 06.2022
Cashier/Counter Help
The Net Result
09.2017 - 10.2020
Cashier/Farm Stand
The Farm Institute
06.2016 - 08.2016
High School Diploma -
Martha's Vineyard Regional High School