Summary
Overview
Work History
Education
Skills
Timeline
Server

Ruby Moreno

Athens,GA

Summary

Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and members to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Overview

5
5
years of professional experience

Work History

Banquet Manager

Athens Country Club
01.2023 - Current
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Directed and managed banquet functions for 10–500-person event.
  • Increased Members and guest satisfaction by anticipating needs and providing exceptional service during events.
  • Conduct Daily Reports

Banquet Supervisor

Athens Country Club
01.2021 - 01.2023
  • Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.
  • Fostered a positive work environment through effective conflict resolution among team members when necessary.

Banquet Captain

Athens Country Club
07.2020 - 01.2021
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Banquet Server

Athens Country Club
04.2019 - 08.2020
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

HRTM

Athens Technical College
Athens GA
05.2029

High School Diploma -

Clarke Central High School
Athens GA
05.2017

Skills

  • Leadership Qualities
  • Guest experience management
  • Food safety knowledge
  • Banquet Setup
  • Teamwork and Collaboration
  • Customer Service
  • Room Inspections
  • Trainer

Timeline

Banquet Manager

Athens Country Club
01.2023 - Current

Banquet Supervisor

Athens Country Club
01.2021 - 01.2023

Banquet Captain

Athens Country Club
07.2020 - 01.2021

Banquet Server

Athens Country Club
04.2019 - 08.2020

HRTM

Athens Technical College

High School Diploma -

Clarke Central High School

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Ruby Moreno