Ruby Munoz
Chino Hills,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Relations, Project Management, and Marketing. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Care Representative/Activities Committee Team Lead
California Regional MLS
Chino Hills, CA
09.2022 - Current
- Assist all CRMLS members with technical related inquiries
- Provided customer service support and promptly attended to all complaints or escalations via phone or email
- Became proficient in all CRMLS platforms; Matrix, Paragon, Flex
- Became proficient in all CRMLS Applications available to our membership
- Assisted the Events and Marketing Team with marketing events
- Volunteered to assist with the Activities Committee to continue the joyous office atmosphere.
12 Year Member, Women’s Leadership and Creative Assistant
Victory Outreach Chino
Chino, CA
06.2012 - Current
- Write and develop scripts for local and international plays, videos and stage performances
- Member of Creative Team that oversees all creative aspects our services and events
- Create and distribute flyers and informational graphics for local events
- Create flyers and invitations for small groups to distribute via social media
- Assist the Media team with operation of streaming cameras during live services
- Assist Project Managers in preparing for large events, locally and internationally
- Responsible for maintaining relationships with local resources and regional leadership and communicate accordingly.
Consumer Service Specialist/Office Administrator/Receptionist/Project Coordinator
American Solar Advantage
Chino, CA
09.2021 - 04.2022
- Coordinated with vendors to upkeep the company supplies
- Ensured cleanliness of the office
- Received and routed all incoming calls
- Politely assisted all customers with their questions and concerns
- Provided customer service support and promptly attended to all complaints or escalations via phone or email
- Assisted the Senior Office Manager in onboarding and training new hires
- Assisted the Project Manager in coordinating and overseeing project workflows
- Submitted all Permission To Operate requests/NEM Agreements to utility companies for each project.
Customer Service Representative/Social Media
IMPEX/ Marcy Fitness Equipment
Pomona, CA
04.2020 - 02.2021
- Provided customer service support at a rate of over 80 calls, over 60 emails per day
- Promptly attended to all comments and reviews on three major social media platforms
- Increased consumer ratings and consumer satisfaction, resolved escalations in a timely manner.
Customer Service Representative/Social Media
Jacuzzi Brands Corporation
Chino Hills, CA
08.2016 - 08.2019
- Provided customer service support at a rate of over 80 calls per day
- Promptly attended to all comments and reviews on three major social media platforms
- Increased consumer ratings and consumer satisfaction, resolved escalations in a timely manner.
Receptionist
08.2014 - 01.2017
- Directed over 240 incoming calls a day to the appropriate departments
- Scheduled all meeting room reservations, handled all incoming and outgoing mail
- Maintained a positive relationship with all vendors and couriers
- Assisted all employees with general office questions, kept inventory and restocked kitchens on a daily basis.
Administrative Assistant
01.2017 - 07.2016
- Assisted the Executive Assistant, including event planning / managing
- Assisted Vice Presidents (Expense reports, travel & lodging arrangements, etc.)
- Assisted all departments with data entry, filing, organizing, and research
- Assisted in the composition and completion of sales and marketing projects.
Project Coordinator/G.A.N.G Life TV Show
Victory Outreach International Corp. Office
San Dimas, CA
08.2014 - 12.2014
- Served as a personal assistant to the producer
- Responsible for creating a production schedule and ensured the crew executed assignments prior to the deadline
- Assisted in production and episode development.
Customer Service Representative/Trainer
GoJane
Ontario, CA
09.2012 - 01.2014
- Assisted customers with an average of 80 calls per day and with an average of 100 emails or more per day
- Placed orders, processed returns, filed and processed claims, processed refunds and handled damaged/lost package claims
- Often took position as a manager for customer service calls
- Interviewed and trained new employees.
Education
Associates Degree in Communications -
Chaffey College
05.2021
Associates Degree in Social and Behavioral Sciences -
Chaffey College
05.2021
Bachelor of Arts - Communications
California State University, Fullerton
Skills
- Excellent customer service, administrative and project management skills
- Proficient in Microsoft Office Suite, MS/CRM, Teams, Sharepoint, Zoho CRM, Front
- Proficient in Matrix, Paragon and Flex Platforms
- Proficient in all CRMLS Products
- Experienced in Marketing Related Events and Event Planning
- Bilingual English/Spanish (written and oral)
Languages
Spanish
Native/ Bilingual
Timeline
Customer Care Representative/Activities Committee Team Lead
California Regional MLS
09.2022 - Current
Consumer Service Specialist/Office Administrator/Receptionist/Project Coordinator
American Solar Advantage
09.2021 - 04.2022
Customer Service Representative/Social Media
IMPEX/ Marcy Fitness Equipment
04.2020 - 02.2021
Administrative Assistant
01.2017 - 07.2016
Customer Service Representative/Social Media
Jacuzzi Brands Corporation
08.2016 - 08.2019
Receptionist
08.2014 - 01.2017
Project Coordinator/G.A.N.G Life TV Show
Victory Outreach International Corp. Office
08.2014 - 12.2014
Customer Service Representative/Trainer
GoJane
09.2012 - 01.2014
12 Year Member, Women’s Leadership and Creative Assistant
Victory Outreach Chino
06.2012 - Current
Associates Degree in Communications -
Chaffey College
Associates Degree in Social and Behavioral Sciences -
Chaffey College
Bachelor of Arts - Communications
California State University, Fullerton
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