Ruby Ortiz
Denver,CO
Summary
Obtain a position where my experience and knowledge will be fully utilized and continually challenged. Would like to continue and learn new skills even if outside of what the job experience has been prior.
Overview
12
12
years of professional experience
Work History
Default Support Associate III/ Team Lead
Specialized Loan Servicing/NewRez LLC
2021.11 - 2024.08
- Assisted Default Support Supervisor in production, training, and overall workflow of Default Support Associates I & II. Worked with Supervisors and other management team members to address production and training needs within the group as needed.
- Duties included ensuring assigned tasks were completed daily and to assist if needed. Worked primarily on FHA, VA, USDA loans. Worked to complete special projects, and assist with reconciliation and analysis of daily reports. Assisted with updating and drafting letters sent by the Default Support Department. Assisted with testing and reviewing updated letters prior to being placed into production. Assisted with developing and ensuring desktop policies and procedures are maintained and up to date.
CR WO Specialist I
Specialized Loan Servicing LLC
2012.10 - 2021.11
- Duties included drafting of letters for borrowers working to save their loans. Drafted letters for temporary assistance on pay options for Trial plans leading up to Final Modifications. Processed Final Modification Agreements through Signia systems. Reviewing Final Modification Agreements to ensure accuracy.
- Completing Modification Checklist for every modification processed and reviewed. Making Manual Adjustments as needed if requested by our Audit Department.
- Worked primarily with FHA, VA, and USDA loans, also worked with HELOC, Arm, and Standard Loans.
- Other responsibilities include monitoring the Rush Box which could range from 5 to 30 emails daily, working Recovery CITs, running reports daily, assigning daily tasks, training as needed.
Skills
- Computer literate in Word, Excel, Outlook, AS400
- Excellent Time Management Skills
- Knowledge of Multi-line phone systems
- Excellent Writing/Communication Skills
Timeline
Default Support Associate III/ Team Lead
Specialized Loan Servicing/NewRez LLC
2021.11 - 2024.08
CR WO Specialist I
Specialized Loan Servicing LLC
2012.10 - 2021.11
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