Ruby Rayos
Eastland
Summary
Dynamic manager with a proven track record at Chicken Express, excelling in team leadership and customer service. Enhanced operational efficiency through effective decision-making and conflict resolution. Successfully motivated staff, achieving high levels of engagement and satisfaction while maintaining a safe and organized environment. Skilled in time management and task delegation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Chicken Express
01.2018 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members by providing training on operational tools and systems.
- Collaborated with management to streamline workflows and improve efficiency.
- Maintained accurate records of operational processes and inventory levels.
- Adapted quickly to changes in operational demands and priorities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Arts
Cisco College
Cisco, TX12-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Goal setting
- Conflict resolution
Certification
- CNA - Certified Nursing Assistant (July 17, 2024 - July 17, 2026)
Timeline
Manager
Chicken Express
01.2018 - Current
Associate of Arts - Arts
Cisco College