Ruby Rivas
Salado,TX
Summary
My main goal is to improve in my life and business skills.
As well as continue developing strong administrative and office management skills within an educational setting and grow into a trusted and dependable support role within the school district.
Overview
13
13
years of professional experience
Work History
Loan Assistant/Teller/CSR
First State Bank Central Texas/BancorpSouth
08.2016 - 07.2020
- Cash checks, balance my drawer, balance the vault. wire transfers & cash advances.
- Open new accounts, such as checking, savings, CD’s, IRA’s, etc.
- Assist Loan Officer with consumer and commercial loans.
Office Clerk
Brookshire Brothers
10.2013 - 07.2016
- Cash checks, western union transactions, money orders, balance tills, provide assistance where needed, answer and transfer phone calls, and work the cash register.
Bookkeeping Specialist
Horizon Bank
9325 Tarver Dr, Temple, TX
07.2020 - Current
- Processed and reviewed daily banking transactions to ensure accuracy and compliance with company policies and regulations
- Researched and resolved account discrepancies, transaction errors, and customer disputes in a timely manner
- Assisted with chargebacks, returns, and account adjustments while maintaining detailed documentation
- Monitored account activity and performed operational support functions to maintain accurate customer records
- Collaborated with internal departments to resolve banking issues and improve processing efficiency
- Maintained confidentiality and security of sensitive customer and financial information
- Provided administrative and operational support in a fast-paced banking environment
- Utilized banking systems and internal software to process transactions and manage account activity accurately
Waitress/Cashier
Johnny’s Steaks & Barbecue
06.2015 - 09.2015
- Wait on tables, make sure customers are well taken care of, work the cash register, greet customers as they come in and as they leave.
Receptionist
Best Western/Days Inn
01.2015 - 06.2015
- Assign guests to appropriate rooms, make sure it’s to their liking, answer phone calls, make reservations and put into the computer, make breakfast for guests, provide them with information they need, such as locations of restaurants or halls, etc.
Education
Diploma - undefined
Salado High School
01.2011
Skills
- Bilingual (fluent in both English & Spanish), great with customers, multitasker, computer skills, such as excel & word, reliable, 2 years experience with customer service, responsible, fast learner, independent
- 10 years banking experience
- Banking operations and back-office processing
- Transaction review and reconciliation
- Error detection and account discrepancy resolution
- Chargeback and dispute processing
- Attention to detail and high accuracy standards
- Regulatory compliance and confidentiality (financial data protection)
- Customer account maintenance and record accuracy
- Data entry and system documentation
- Problem-solving and investigative research
- Time management in high-volume environments
- Cross-functional communication with internal departments
- Banking software and internal processing systems
- 2 years lending assistant experience
- 3 years customer service experience
- 10 years teller experience
- 3 years retail experience
- Great communication skills
- As a Customer Service Representative I make sure I communicate well with others to satisfy the customer’s banking needs
- As the office clerk at Brookshire Brothers I dealt a lot with customers, I helped our cashiers if they needed assistance with a transaction, I take some leadership responsibility
- As a Customer Service Representative I was responsible for many roles with many different customers I take a lot of responsibility making sure our customers are satisfied
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeping Specialist
Horizon Bank
07.2020 - Current
Loan Assistant/Teller/CSR
First State Bank Central Texas/BancorpSouth
08.2016 - 07.2020
Waitress/Cashier
Johnny’s Steaks & Barbecue
06.2015 - 09.2015
Receptionist
Best Western/Days Inn
01.2015 - 06.2015
Office Clerk
Brookshire Brothers
10.2013 - 07.2016
Diploma - undefined
Salado High School