Ruby Rucker
Irving,TX
Summary
Customer-oriented, strategic-thinking Customer Service Representative Level 2 with 12 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
20
20
years of professional experience
Work History
Accounts Representative ll
NCH Corp. ( Lsp Products)
Irving, TX
04.2018 - Current
- Handling Inbound and Outbound Calls
- Data Entry/Clerical/ Account Servicing Handling Freight Issues/ Returns/Credits Training of New Employees
Accounts Representative
Andrew Case State Farm Agency
Dallas, TX
06.2017 - 03.2018
- Handling Inbound Calls
- Data Entry/Clerical/ Account Servicing Payment Processing
ASR (Agency Sale Resources) CCC Support Center (ABA)
State farm Insurance
07.2015 - 05.2017
- Transferring Policies (Life, Auto, Fire Bank, Mutual Funds) for Agents and Policy Holders
- Handling Inbound Calls
- Data Entry Processing Agent request form from policy holder and Agents Troubling Shooting (Electronic Applications)
Logistics Worker (Lead)
Food Service Warehouse (FSW)
Kansas City, MO
12.2015 - 07.2015
- Scheduling Trailer Pickup and Delivery (Freight) and (Small Wares) Supervising, Picking, Packing, and Receiving.
Warehouse Worker (Lead)
Gill Studios/ Bebco
Lenexa, KS
08.2014 - 02.2015
- Punch-out (Removing Stickers from sheets counting thing into quantity of 50 and stacking them into the full order amount which varied., Shrink Wrap, Packing and shipping of orders
Operations Member
Toys R Us Distribution
Lee's Summit, MO
10.2013 - 07.2014
- Sorting, Packing, Picking orders, Loading Trucks And Pallets
Customer Service Representative
Harte Hanks
Lenexa, KS
10.2012 - 11.2013
- Handling inbound calls for Blue Cross/Blue Shield & Major League Baseball Assisting Blue Cross Blue Shield Health Plan members with insurance information about their plans..
- Data Entry Tech Support For Major League Baseball Trouble Shooting For Connected device such as ( PS3, Roku, Apple Products, LG, Samsung, Panasonic TV's, and Xbox360) Processed Refund Request Subscription Cancellation
C.O.D Expeditor
Farmers Insurance
Olathe, KS
10.2010 - 02.2012
- Conferred with customers, insured’s, agents and body shops by telephone Issued payments for vehicle damages/property damages Checked to ensure that appropriate changes were made to resolve customers' problems Data Entry Appointment setting for vehicle inspections
Customer Service Representative
Centralized Showing Solutions
Lenexa, KS
01.2010 - 08.2010
- Conferred with customers by telephone Scheduled appt
- For showing agent to view Real estate listings for potential sales Checked to ensure that appropriate changes were made to resolve customers' problems Data Entry Listed real estate property in the system for showings
Customer Service Representative
H & R Block
Kansas City, MO
12.2008 - 06.2009
- Conferred with customers by telephone Kept records Checked to ensure that appropriate changes were made to resolve customers' problems Determined charges Resolved customers' service or billing complaints Compared disputed merchandise with original requisitions and information from invoices
Customer Service Representative
Asurion
Kansas City, MO
03.2007 - 10.2008
- Checked to ensure that appropriate changes were made to resolve customers' problems Referred unresolved customer grievances to designated departments Reviewed insurance policy terms Compared disputed merchandise
Customer Service Representatives
Disney Direct Marketing
Overland Park, KS
06.2003 - 05.2006
- Made and confirm reservations Kept records of room availability Computed bills and collected payments Recorded guest comments or complaints Checked to ensure that appropriate changes were made to resolve customers' problems Resolved customers' service or billing complaints
Education
High School Diploma -
Clinton High
05.1997
Skills
- Data Entry
- Medical Terminology
- Microsoft PowerPoint
- Windows
- Computer Literate
- Sales
- Customer Service
- Technical Support
- Warehouse / Production
- Multi-line Phone
Timeline
Accounts Representative ll
NCH Corp. ( Lsp Products)
04.2018 - Current
Accounts Representative
Andrew Case State Farm Agency
06.2017 - 03.2018
Logistics Worker (Lead)
Food Service Warehouse (FSW)
12.2015 - 07.2015
ASR (Agency Sale Resources) CCC Support Center (ABA)
State farm Insurance
07.2015 - 05.2017
Warehouse Worker (Lead)
Gill Studios/ Bebco
08.2014 - 02.2015
Operations Member
Toys R Us Distribution
10.2013 - 07.2014
Customer Service Representative
Harte Hanks
10.2012 - 11.2013
C.O.D Expeditor
Farmers Insurance
10.2010 - 02.2012
Customer Service Representative
Centralized Showing Solutions
01.2010 - 08.2010
Customer Service Representative
H & R Block
12.2008 - 06.2009
Customer Service Representative
Asurion
03.2007 - 10.2008
Customer Service Representatives
Disney Direct Marketing
06.2003 - 05.2006
High School Diploma -
Clinton High
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