Ruby Straw
Summary
Professional Patient Access and Customer Service Specialist with experience in insurance verification, obtaining prior authorizations, patient registration, and resolving insurance-related issues. Skilled at communicating with patients, providers, and insurance companies while maintaining HIPAA compliance and delivering excellent customer service. Proficient in electronic medical records, data entry, and multitasking in fast-paced healthcare environments. Seeking a remote Prior Authorization or Insurance Verification position where I can contribute to efficient patient care and accurate insurance processing.
Overview
10
10
years of professional experience
Work History
Front Office Representative II
Catalyst Physician Group
Arlington, USA
03.2026 - Current
- Greet patients warmly and professionally and and consistently create a positive patient experience
- Phreesia registration
- Accurately check patients in and out using the electronic health record (EHR) system
- Collect and verify insurance information and patient demographics
- Collect co-pays and balances at the time of service
- Answer incoming calls and direct messages appropriately
- Schedule appointments and follow-up visits according to protocol
- Coordinate rescheduling, cancellations, and no show follow-ups
- Verify insurance eligibility and benefits in advance
- Maintain cleanliness and organization of the front office
- Provide general administrative support to the office team
- Adhere to patient privacy and HIPAA regulations
Account Resolution Specialist
Wells Fargo
Irving, USA
08.2023 - 12.2025
- Provided exceptional customer service to resolve account issues and maintain client satisfaction.
- Evaluated customers' financial situations to negotiate repayment terms and ensure regulatory compliance.
- Maintained detailed records of customer interactions and account resolutions.
- Consistently applied operational policies and State/Federal regulations governing account resolution.
Patient Access Representative
OrthoArkansas
Little Rock, USA
01.2022 - 08.2023
- Verified insurance eligibility and updated patient demographic information in the Epic EMR system.
- Scheduled patient appointments, including surgery scheduling, while ensuring optimal clinic flow.
- Completed insurance verification, processed patient referrals, and obtained prior authorizations for procedures.
- Ensured accuracy in patient paperwork and addressed reminders for timely resolution.
- Delivered outstanding front-desk support while maintaining a professional and welcoming environment.
Patient Access Coordinator II
UAMS Hospital
Little Rock, USA
02.2020 - 02.2022
- Registered patients by verifying demographics and insurance details in the Epic EMR system, securing consent signatures, and organizing records.
- Inventory management tracking mailroom supplies, ensuring proper labeling, and managing bulk mailings.
- Scheduled appointments, coordinated surgery schedules, and handled pre-authorizations to streamline patient care.
- Conducted insurance verification, processed referrals, and addressed patient inquiries regarding coverage.
- Partnered with nurses to enhance patient care, safety, and compliance.
- Provided compassionate support to patients and families while adhering to HIPAA regulations.
Office Services Specialist
Canon Business Process Services
Little Rock, USA
06.2018 - 05.2019
- Managed clerical tasks, including shipping, receiving, and correspondence distribution.
- Improved efficiency by anticipating employee needs and maintaining organized records.
PSE Mail Processing Clerk
United States Postal Service
Little Rock, USA
10.2016 - 05.2018
- Operate mail processing equipment and manually sort mail.
- Provide onsite training. Cross-train new employees by explaining rules, procedures and job responsibilities.
- Resolve reimbursement issues, disciplinary issues and escalate major concerns to department head.
- Sorting, processing, and distributing mail while also managing the inventory of shipping materials and supplies.
Education
High school diploma -
Hall High School
Little Rock, ARSome College (No Degree) -
Arkansas State University
Jonesboro, ARSkills
- Prior Authorization
- Insurance Verification
- Benefits Verification
- Patient Registration
- Authorizations
- Medical Terminology
- Electronic Medical Records (Epic,Athena)
- Customer Service
- HIPAA Compliance
- Scheduling
- Data Entry
- Microsoft Office
- Call center customer service
- Call control
- Collections processing
- Payment processing
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Office Representative II
Catalyst Physician Group
03.2026 - Current
Account Resolution Specialist
Wells Fargo
08.2023 - 12.2025
Patient Access Representative
OrthoArkansas
01.2022 - 08.2023
Patient Access Coordinator II
UAMS Hospital
02.2020 - 02.2022
Office Services Specialist
Canon Business Process Services
06.2018 - 05.2019
PSE Mail Processing Clerk
United States Postal Service
10.2016 - 05.2018
High school diploma -
Hall High School
Some College (No Degree) -
Arkansas State University