Ruby Tellez
Kentwood,MI
Summary
Assistant store manager with expertise in customer service, inventory management, and team leadership. Strong conflict resolution and operational efficiency improvements. Demonstrated ability to enhance team performance and drive sales growth.
Overview
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Language
Work History
Assistant Store Manager
Biggby
Kentwood, Michigan
- Led barista team during busy shifts, ensuring efficient service and optimal customer experience.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Trained new staff on coffee preparation and customer service standards.
- Handled customer complaints and resolved issues efficiently and with kindness.
- Resolved customer complaints in a polite and professional manner.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Oversaw daily store operations, focusing on enhancing customer service, maintaining inventory levels, and coordinating staff schedules.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Barista
Starbucks
Grand Rapids, Michigan
- Prepared and served high-quality coffee beverages to customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machine and other equipment efficiently.
- Assisted customers with menu selections and special requests.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed cash register and processed customer transactions accurately.
- Restocked supplies and maintained inventory levels during shifts.
Server
Olive Garden Restaurant
Kentwood, Michigan
- Maintained cleanliness and organization of dining and service areas.
- Took and processed guest orders accurately and efficiently.
- Trained new team members on restaurant policies and procedures.
- Resolved guest complaints professionally to enhance dining experience.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Licensed Esthetician
Self-employeed
Grand Rapids, Michigan
- Applied various lash extensions using safe techniques and high-quality products.
- Consulted with clients to determine desired lash styles and preferences.
- Adhered to health and safety regulations during all procedures and client interactions.
- Maintained a clean and organized workspace to ensure client safety and comfort.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Managed appointment scheduling to streamline workflow and reduce client wait times.
- Took pictures before and after each procedure in order to document results achieved.
- Built strong relationships with customers by providing exceptional customer service.
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Promoted services via social media and community events, successfully attracting new clients and increasing brand awareness. to optimize business opportunities for eyelash business.
Education
Some College (No Degree) - Political Science And Government
Grand Rapids Community College
Grand Rapids, MI07-2026
Skills
- Inventory management systems
- POS systems expertise
- Operations management
- Customer appointment management
- Customer support
- Client engagement
- Promotional strategies
- Team leadership and management
- Staff training
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteer, youth group
Timeline
Assistant Store Manager
Biggby
Barista
Starbucks
Server
Olive Garden Restaurant
Licensed Esthetician
Self-employeed
Some College (No Degree) - Political Science And Government
Grand Rapids Community College