Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Underwood

Helotes

Summary

Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.

Overview

11
11
years of professional experience

Work History

Teller

Wells Fargo
11.2020 - 01.2025
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.

Business Associate

H-E-B
03.2016 - 11.2020
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Cashier

H-E-B
03.2014 - 11.2016
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

Trade - Welding

Southern Careers Institute
TX
07-2024

High School Diploma -

Emma Lee Broady Academy
San Antonio, TX
03-2013

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling expertise
  • Relationship building and management
  • Goal-oriented focus
  • Compliance, banking laws, and regulations
  • Financial services

Timeline

Teller

Wells Fargo
11.2020 - 01.2025

Business Associate

H-E-B
03.2016 - 11.2020

Cashier

H-E-B
03.2014 - 11.2016

Trade - Welding

Southern Careers Institute

High School Diploma -

Emma Lee Broady Academy

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Ruby Underwood