Ruby Vergara
Correctional Officer
Los Banos,CA
Summary
Having worked in the field of prisons for 19 and a half years, the correctional officer has a proven track record of applying good judgment and effective conflict resolution techniques to diffuse high-pressure situations. Monitors and controls inmate conduct with a view to upholding order and preventing problems before they arise.
A dedicated individual who is passionate about psychology and criminal justice. Possess comprehensive training in defensive tactical strategies and suicide prevention, as well as experience working in high- and medium-security environments.
I am a motivated leader with expertise in training, personnel management, and resourcefulness. I am committed and passionate about helping individuals that are underprivileged and marginalized in the community. I have a strong professional background and job experience in sociology, criminology, and the mental health sector servicing all members of these communities.
I can relate well to clients, peers, colleagues, professionals, and community members because I'm motivated, empathic, and a great leader.
Outstanding verbal and written communication skills, attention to detail, goal-oriented, time management skills, organizational abilities, and a strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Correctional Officer
Merced County Sheriffs Department
08.2004 - Current
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Completed intake paperwork, fingerprints and searches.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Conducted routine and emergency head counts.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Notified victims of upcoming inmate releases.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
- Arranged for medical and dental care of inmates.
Court Liaison Officer (Transportation)
MERCED SHERIFFS DEPT
08.2014 - 03.2019
- Maintained knowledge of the Latest requirements and support strategies.
- Maintained courtroom facilities, evidence, and calendars.
- Escorted prisoners to and from the courthouse and maintained custody of prisoners during court proceedings.
- Maintained order in the courtroom during the trial and guarded jury from outside contact.
- Stopped people from entering the courtroom while the judge charged the jury.
- Enforced courtroom rules of behavior and warned persons not to smoke or disturb court procedures.
- Used non-lethal techniques such as stun cuffs on prisoners.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations, and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed team communications and information for meetings.
Transportation Officer
Merced Sheriffs Department
03.2009 - 03.2011
- Answered inquiries from the general public regarding judicial procedures, court appearances, and trial dates.
- Responded to in-person and telephone requests for information from the general public, attorneys, and other involved parties.
- Answered telephone calls, took messages, and transferred calls to appropriate colleagues.
- Met with judges, lawyers, and police officials to coordinate functions of the court.
- Prepared courtrooms for sessions by supplying the courtroom with paper and pens, easels, and electronic equipment.
- Prepared and distributed court orders, probation orders, and sentencing information.
Personal Banker
Bank Of America
07.2002 - 07.2004
- Promoted financial products by maintaining excellent service offering knowledge.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolios.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Expanded client base by promoting new financial products.
- Maximized revenue through improved sales techniques and branch productivity.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Balanced cash drawers and vault account on a daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide a competitive edge.
- Achieved consistent recognition as a top sales performer.
- Processed customer requests for statements, ordered additional checks, and updated customer personal information in the database.
- Performed vault duties to handle large deposits of up to $ and distribute currency to coworkers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Interviewed customers to obtain information needed for opening accounts or renting safe deposit boxes.
Teller
Wells Fargo
02.2002 - 06.2002
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Received loan and utility payments, sending funds to the correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments, and account transfers.
- Handled various accounting transactions.
Data Transcriber
IRS
01.2000 - 02.2002
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Located and corrected data entry errors and reported to management.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy of data before transcribing.
- Verified data files prior to entry to maintain high data accuracy.
- Monitored database updates and verified for correctness.
- Evaluated source documents to locate information needed for each data entry field.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA02.2024
Associate of Science - Psychology (AAT)
Merced College
Merced, CA04.2022
Associate of Arts - Administration of Justice (AA)
Merced College
Merced, CA04.2022
Associate of Arts - Social And Behavioral Science (AA)
Merced College
Merced, CA04.2021
Associate of Science - Criminal Justice
Merced College
Merced, CA04.2021
Associate of Science - Criminal Justice Corrections
San Joaquin College of Law
Clovis, CA08.2004
High School Diploma -
Roosevelt High School
Fresno, CA06.2002
Skills
- Contraband Searching
- Recreational Activities
- Firearms Training
- Inmate Supervision
- Incident Reporting
- Security Checks
- Emergency Response
- Conduct Reporting
- Head Counts
- Corrections
- Control Room Maintenance
- Inmate Transport
- Public Safety
- Inmate Population Control
- Rule Enforcement
- Legal Code Knowledge
- Inmate Restraint
- Rehabilitation Methods
- Systems Monitoring
- Inmate Processing
- Firearm Safety
- First Aid Certification
- Activity Supervision
- Conflict Resolution
- Occupational Hazard Mitigation
- Rehabilitation and Counseling
- Administration and Management
- Time Management
- Behavior Modification
- Inmate Rights Preservation
- Criminal Rights
- Safety Precautions
- Self-defense
- Dedication
- Sound Judgment
- Ethics
- Equipment Operation
- Law and Government
- Safety and Security
- Court Procedures
- Security Procedures
- Restraint Techniques
- Cell Inspections
- Stress Management
- Crisis Intervention
- Spanish Fluency
- Practical Problem Solving
- Conduct Monitoring
- Correctional Treatment
- Negotiation
- Trauma-Informed Counseling
- Inmate Custody
- Interpersonal Communication
- Detail-Oriented
- Officer Training
- Prisoner Transport
- First Aid
- Criminal Investigations
Certification
- Taser, Merced Sheriffs Department - 2010-Present
- Axon Camera, Merced Sheriffs Department - 2010-Present
- Baton, Merced Sheriffs Department - 2010-Present
- PC832, POST - 2004-Present
- COVID19, Merced Sheriffs Department - 2020-Present
- PREA, Merced Sheriffs Department - 2010-Present
- ETHICAL DECISION MAKING, Merced Sheriffs Department - 2021-Present
- BIAS AND RACIAL PROFILING, POST - 2021
- Court staff security training, National Center for State Court, National center State courts, 2017
- FEMA, Certification, IS-700.B: An Introduction To The National Incident Management System, Merced Sheriffs Department - 2023-Present
- FEMA, Certification, IS-200.c: Basic incident command system for initial response ICS-200, Merced Sheriffs Department - 2023-Present
- FEMA, Certification, IS-100.c: introduction to incident command system, ICS-100, Merced Sheriffs Department - 2023-Present
- Objective Jail Classification: Assessing Inmate Risk and Needs Presented by the National Institute of Corrections License, Merced Sheriffs Department - 2021-Present
- Motivational Interviewing (MI): Overview
Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present - Interpersonal Communication Skills with Correctional Offenders - Course 3 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Interpersonal Communication Skills with Correctional Offenders - Course 2 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Interpersonal Communication Skills with Correctional Offenders - Course 1 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Incident Command System for Corrections: Basic
Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present - Communicating Effectively and Professionally with LGBTI Offenders Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Assigning Inmates to Housing Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
Languages
Spanish
Native or Bilingual
References
- Wright, Amanda (559)259-4625 Wrightfam@live.com
- Hew, Krisopher (209)617-6537 Kristifer.hew@gmail.com
- Brook, Llanez (209)777-0883 llanezmiabrooke@aol.com
Timeline
Court Liaison Officer (Transportation)
MERCED SHERIFFS DEPT
08.2014 - 03.2019
Transportation Officer
Merced Sheriffs Department
03.2009 - 03.2011
Senior Correctional Officer
Merced County Sheriffs Department
08.2004 - Current
Personal Banker
Bank Of America
07.2002 - 07.2004
Teller
Wells Fargo
02.2002 - 06.2002
Data Transcriber
IRS
01.2000 - 02.2002
Bachelor of Science - Criminal Justice
San Diego State University
Associate of Science - Psychology (AAT)
Merced College
Associate of Arts - Administration of Justice (AA)
Merced College
Associate of Arts - Social And Behavioral Science (AA)
Merced College
Associate of Science - Criminal Justice
Merced College
Associate of Science - Criminal Justice Corrections
San Joaquin College of Law
High School Diploma -
Roosevelt High School
- Taser, Merced Sheriffs Department - 2010-Present
- Axon Camera, Merced Sheriffs Department - 2010-Present
- Baton, Merced Sheriffs Department - 2010-Present
- PC832, POST - 2004-Present
- COVID19, Merced Sheriffs Department - 2020-Present
- PREA, Merced Sheriffs Department - 2010-Present
- ETHICAL DECISION MAKING, Merced Sheriffs Department - 2021-Present
- BIAS AND RACIAL PROFILING, POST - 2021
- Court staff security training, National Center for State Court, National center State courts, 2017
- FEMA, Certification, IS-700.B: An Introduction To The National Incident Management System, Merced Sheriffs Department - 2023-Present
- FEMA, Certification, IS-200.c: Basic incident command system for initial response ICS-200, Merced Sheriffs Department - 2023-Present
- FEMA, Certification, IS-100.c: introduction to incident command system, ICS-100, Merced Sheriffs Department - 2023-Present
- Objective Jail Classification: Assessing Inmate Risk and Needs Presented by the National Institute of Corrections License, Merced Sheriffs Department - 2021-Present
- Motivational Interviewing (MI): Overview
Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present - Interpersonal Communication Skills with Correctional Offenders - Course 3 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Interpersonal Communication Skills with Correctional Offenders - Course 2 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Interpersonal Communication Skills with Correctional Offenders - Course 1 Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Incident Command System for Corrections: Basic
Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present - Communicating Effectively and Professionally with LGBTI Offenders Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
- Assigning Inmates to Housing Presented by the National Institute of Corrections, Merced Sheriffs Department - 2021-Present
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