Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruby Zapata

Moreno Valley,CA

Summary

Motivated and hardworking Cyber Defense student with a strong desire to build a solid foundation of leadership and IT skills. Seeking to expand knowledge and gain valuable experience by contributing to an esteemed company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Coordinator

SystemGo IT
08.2024 - Current
  • Efficiently manage client calls, quickly routing them to tech team to ensure timely resolution of issues.
  • Triage incoming support tickets, prioritize based on urgency, and escalate when necessary to ensure critical issues are addressed promptly.
  • Oversee the procurement and renewal of software licenses and servers, ensuring that all client and company needs are met.
  • Coordinate and schedule on-site visits for technicians, optimizing their schedules for maximum efficiency.
  • Monitor and manage inventory of IT products on site to ensure that necessary equipment and resources are always available.

Cyber Assistant l

Riverside City College District
01.2024 - Current
  • Ability to provide frontline technical support to any tasks given to me by supervisor.
  • Diagnose & resolve hardware and software issues related to desktops, and virtual workstations.
  • Create and maintain documentation for common technical issues and resolutions.
  • Solid understanding of IT fundamentals including operating systems (Windows, macOS), networking concepts, and troubleshooting methodologies.
  • Contributed in moving to new building for all cyber classrooms on campus and assisted with Cyber Camp for upcoming students in the summer.
  • Helped disassemble and reassemble all routers, switches, and organizing wires in correct and safe manner.

Process Assistant (Supervisor)

Amazon
09.2020 - 09.2024
  • Give training to newly hired associates set a positive, successful and help raise the standards for safety, quality, and productivity within Amazon.
  • Strong collaboration skills to work effectively with a diverse team in a fast-paced environment.
  • Giving OPS managers team headcounts in a timely manner and making labor moves throughout the day as needed depending on workflow/dept needs.
  • When site first opened I set a standard for organizing damaged products or products that could not be on site.
  • Developed and implemented a color-coding system for harnesses to expedite shift start times, making it easier for associates to locate their PPE this has helped shift start time by 30%.

Education

Cyber Security -

Riverside City College
Riverside, CA
12.2025

Skills

  • Customer service
  • Time management
  • Microsoft word
  • Leadership
  • Microsoft excel
  • Computer Skills
  • IT Support
  • Computer Hardware
  • Staff Training
  • Problem Resolution

Certification

  • Information Security and Cyber Defense, Riverside City College - 2022-2023

Timeline

Service Coordinator

SystemGo IT
08.2024 - Current

Cyber Assistant l

Riverside City College District
01.2024 - Current

Process Assistant (Supervisor)

Amazon
09.2020 - 09.2024

Cyber Security -

Riverside City College

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Ruby Zapata