Ruby ALCALA
Pueblo,CO
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
12
12
years of professional experience
Work History
Insurance Producer
Freedom Insurance
09.2017 - Current
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Met with customers to provide information about available products and policies.
- Boosted policy sales through effective communication of product benefits and features.
- Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
- Maintained high standards of customer service by building relationships with clients.
- Conducted annual reviews of existing policies to update information.
Assistant Manager
EZ Pawn
11.2011 - 04.2016
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted customers with Pawn Loans, redemptions, sales, and loan payments,
Education
High School Diploma -
Pueblo Central High School
Pueblo, CO1985
Skills
- Bookkeeping Support
- Client Account Management
- Insurance Policy Sales
- Policy Feature Explanations
- Sales expertise
- Policy Renewals
- Policy Changes
- Licensed Insurance Agent/Property and Casualty Colorado
Timeline
Insurance Producer
Freedom Insurance
09.2017 - Current
Assistant Manager
EZ Pawn
11.2011 - 04.2016
High School Diploma -
Pueblo Central High School
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