Ruby Fitu Petelo
Kaysville,UT
Summary
Proactive Customer Service and Front Desk Receptionist with extensive experience in client interaction, appointment coordination, and payment management. Skilled in CRM software, social media, and complaint handling, enhancing customer satisfaction through personalized and timely service. Bringing strong organizational skills and a commitment to advancing career in customer relations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service
Prospect Airport Services
Salt Lake City, UT
11.2023 - 05.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Front Desk Receptionist
Tradewinds Hotel
American Samoa
04.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
No Degree - Maths, English, Geography, Law, Sociology,Media
National University Of Samoa
Samoa12.2022
No Degree - History, Geography, Math, English,
Itu-O-Tane
Samoa12.2021
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Online chat and email
- Call center experience
- Shipment Tracking
- Public Speaking
- Appointment Coordination
- Payment management
- Team training and development
- Customer Needs Assessment
- Satisfaction monitoring
Timeline
Customer Service
Prospect Airport Services
11.2023 - 05.2024
Front Desk Receptionist
Tradewinds Hotel
04.2023 - 08.2023
No Degree - Maths, English, Geography, Law, Sociology,Media
National University Of Samoa
No Degree - History, Geography, Math, English,
Itu-O-Tane