Rubylynn Holmes
Mendoza
Tacoma,WA
Summary
Flexible, Organized, Multitasker with 20 years of experience in Customer Service and Human Resources, and 6 years of experience in Quality Assurance Inspector. Possesses the experience and knowledge in most human resource systems and processes while maintaining a strong commitment to success, determination customer service.
Overview
36
36
years of professional experience
Work History
Transportation Assistant Inspector
Department Of Defense-DOD-Joint Personal Property Shipping Office-Northwest
07.2019 - 08.2025
- Supervisor: Letica Harris ( 253 ) 967-8596
- Transportation Assistant Inspector Duties
- Household Goods & Personal Property Inspections
- Inspect packing, loading, unloading, and storage of Service members’ and civilian employees’ household goods.
- Verify contractor compliance with Defense Transportation Regulations (DTR) and local policies.
- Monitor crews for proper packing, crating, and protective handling of furniture, appliances, and high-value items.
- Quality Assurance & Compliance
- Perform on-site inspections at residences, warehouses, and storage facilities.
- Ensure Transportation Service Providers (TSPs) meet performance standards.
- Document deficiencies, damages, or loss and recommend corrective action.
- Prepare inspection reports and enter results into government tracking systems.
- Customer Service & Support
- Serve as the point of contact for Service members and families during the moving process.
- Provide guidance on claims procedures for lost or damaged property.
- Resolve issues between customers and moving/storage companies.
- Administrative & Documentation Duties
- Maintain inspection records and update shipment files in automated systems (e.g., DPS – Defense Personal Property System).
- Process documentation related to shipment, delivery, and storage.
- Verify contractor invoices against services rendered.
- Training & Safety Oversight
- Educate Service members on entitlements, claims, and responsibilities.
- Provide feedback to contractors on best practices and areas needing improvement.
- Enforce safety regulations during inspections to protect workers and property.
- Team & Program Support
- Assist Quality Assurance Inspectors and Transportation Specialists with workload.
- Participate in meetings and performance reviews of contractors.
- Contribute to continuous improvement of transportation programs.
Cashier, Recovery, Freight Stocker
Dollar Tree
03.2019 - 05.2019
- Supervisor: John ( 253 ) 620-4992
- Dollar Tree Cashier Duties
- Customer Service
- Greet customers in a friendly and professional manner.
- Assist shoppers with locating merchandise and answer product questions.
- Provide excellent customer service to ensure a positive shopping experience.
- Cash Handling
- Operate cash registers, scanners, and credit/debit card machines.
- Accurately process cash, check, and card transactions.
- Balance cash drawer at beginning and end of shifts.
- Sales & Store Support
- Bag merchandise efficiently while preventing damage to products.
- Assist with stocking shelves, arranging displays, and maintaining product presentation.
- Promote special sales, promotions, and store loyalty initiatives when applicable.
- Loss Prevention & Accuracy
- Follow store policies to prevent theft and maintain security.
- Verify prices, scan items correctly, and handle returns or exchanges per policy.
- Cleaning & Maintenance
- Maintain cleanliness of checkout area and front of store.
- Assist with store upkeep, including sweeping, facing shelves, and restocking impulse-buy items at registers.
- Dollar Tree Freight Duties
- Truck Unloading
- Unload delivery trucks safely and efficiently.
- Sort and organize incoming freight for proper placement in the store.
- Stocking & Merchandising
- Place products on shelves and displays according to company standards.
- Rotate stock to ensure older merchandise is placed in front (FIFO method).
- Maintain fully stocked shelves and restock when inventory is low.
- Inventory & Organization
- Break down boxes and properly dispose of packaging materials.
- Organize stockroom/backroom to maximize space and accessibility.
- Assist with inventory counts and verify shipments against invoices.
- Store Presentation
- Set up promotional displays and signage.
- Ensure aisles, shelves, and displays are neat, clean, and safe for customers.
- Face products (pull items forward) for a clean, organized look.
- Safety & Teamwork
- Follow safety procedures while lifting, stocking, and using equipment.
- Work with team members to unload and stock freight quickly and accurately.
- Report damaged or missing items to management.
- Dollar Tree Recovery Duties
- Store Organization & Cleanliness
- Walk sales floor to return misplaced items to their proper shelves.
- Straighten and “face” merchandise so shelves look full and organized.
- Pick up debris, hangers, and misplaced products to keep aisles clear and safe.
- Customer Service
- Assist customers with locating merchandise while performing recovery tasks.
- Provide friendly service and answer basic product questions.
- Merchandising & Restocking
- Replenish low-stock shelves with overstock from the stockroom.
- Help set up endcaps, promotional displays, and seasonal merchandise.
- Closing/Shift-End Duties
- Perform nightly recovery before store closing to reset the sales floor.
- Ensure all aisles, registers, and displays are neat and presentable for the next business day.
- Team Support
- Work with cashiers and stockers to complete store recovery efficiently.
- Assist with light freight duties (breaking down boxes, moving merchandise) if needed.
Customer Service Representative
Good Insurance
03.2019 - 05.2019
- Supervisor: Tiffany ( 253 ) 269-2730
- Car & Home Insurance Duties
- Customer Service & Policy Support
- Assist clients with auto and homeowners insurance inquiries, quotes, and policy updates.
- Explain coverage options, deductibles, and premiums in clear, customer-friendly terms.
- Guide customers through the application and renewal process.
- Claims Assistance
- Take first notice of loss (FNOL) calls for auto accidents or property damage.
- Collect detailed information about incidents, damages, and losses.
- Coordinate with adjusters and claim representatives to ensure timely processing.
- Sales & Policy Management
- Provide personalized insurance quotes for auto, home, renters, and bundled policies.
- Recommend additional coverage options (e.g., liability, comprehensive, umbrella policies).
- Process endorsements, cancellations, reinstatements, and policy changes.
- Compliance & Documentation
- Maintain accurate customer records in insurance systems (e.g., underwriting software).
- Verify documents such as driver’s licenses, vehicle titles, and property records.
- Ensure all activities comply with state regulations and company policies.
- Problem Resolution
- Address billing issues, premium disputes, or claim delays.
- Assist clients in navigating coverage disputes or denied claims.
- Provide empathetic support to customers experiencing loss or damage.
- Team & Office Support
- Collaborate with underwriters, adjusters, and agents to improve customer satisfaction.
- Attend training sessions to stay updated on insurance products and state laws.
- Support office operations, including answering phones and scheduling appointments.
Associate Consultant-Just Wash Em
State Fair-Tacoma Pierce County Health Department
04.2019 - 04.2019
- Associate Consultant – Health Department (State Fair) Duties
- Public Health & Safety Oversight
- Conduct inspections of food vendors, concession stands, and temporary facilities to ensure compliance with state and local health regulations.
- Monitor sanitation practices, food storage, preparation, and serving to reduce risks of foodborne illness.
- Enforce health codes by documenting violations and advising vendors on corrective actions.
- Consultation & Education
- Provide guidance to fair vendors on proper hygiene, waste disposal, and safe food handling practices.
- Answer public inquiries about health regulations, food safety, and sanitation procedures.
- Educate staff and vendors on regulatory requirements to ensure ongoing compliance.
- Data Collection & Reporting
- Collect inspection data and maintain accurate records of vendor compliance.
- Prepare reports summarizing inspection results, compliance trends, and enforcement actions.
- Assist in compiling data for state health department reviews and fair management reports.
- Emergency Response Support
- Respond to on-site public health concerns such as suspected foodborne illness or safety hazards.
- Coordinate with supervisors and health officials to mitigate risks quickly.
- Assist in enforcing temporary closures or corrective measures when necessary.
- Team & Program Support
- Work collaboratively with other inspectors, consultants, and health department staff during high-volume events.
- Support fair management by ensuring vendor operations meet health standards.
- Contribute to process improvements for future event health inspections.
Associate Consultant-Just Wash Em
State Fair-Tacoma Pierce County Health Department
09.2018 - 09.2018
- Associate Consultant – Health Department (State Fair) Duties
- Public Health & Safety Oversight
- Conduct inspections of food vendors, concession stands, and temporary facilities to ensure compliance with state and local health regulations.
- Monitor sanitation practices, food storage, preparation, and serving to reduce risks of foodborne illness.
- Enforce health codes by documenting violations and advising vendors on corrective actions.
- Consultation & Education
- Provide guidance to fair vendors on proper hygiene, waste disposal, and safe food handling practices.
- Answer public inquiries about health regulations, food safety, and sanitation procedures.
- Educate staff and vendors on regulatory requirements to ensure ongoing compliance.
- Data Collection & Reporting
- Collect inspection data and maintain accurate records of vendor compliance.
- Prepare reports summarizing inspection results, compliance trends, and enforcement actions.
- Assist in compiling data for state health department reviews and fair management reports.
- Emergency Response Support
- Respond to on-site public health concerns such as suspected foodborne illness or safety hazards.
- Coordinate with supervisors and health officials to mitigate risks quickly.
- Assist in enforcing temporary closures or corrective measures when necessary.
- Team & Program Support
- Work collaboratively with other inspectors, consultants, and health department staff during high-volume events.
- Support fair management by ensuring vendor operations meet health standards.
- Contribute to process improvements for future event health inspections.
Retail Associate Men's Department
JCPenney
03.2017 - 03.2018
- Supervisor: Hasad ( 253 ) 475-4510
- JCPenney Retail Associate – Men’s Department Duties
- Customer Service
- Greet and assist customers in selecting men’s clothing, shoes, and accessories.
- Provide product knowledge, sizing assistance, and styling suggestions.
- Handle returns, exchanges, and special orders in line with store policies.
- Sales & Merchandising
- Maintain visually appealing displays and mannequins in the men’s department.
- Replenish stock, fold apparel, and organize racks/shelves to company standards.
- Set up promotional signage, markdowns, and seasonal displays.
- Store Operations
- Operate cash registers and process customer transactions.
- Meet or exceed sales goals by promoting loyalty programs, credit cards, and special promotions.
- Assist with inventory counts, stockroom pulls, and product transfers.
- Recovery & Maintenance
- Perform daily “recovery” by folding clothes, organizing fitting rooms, and clearing go-backs.
- Keep aisles, displays, and fitting areas neat, clean, and safe for customers.
- Team Support
- Collaborate with coworkers to ensure coverage across departments when needed.
- Communicate customer feedback and inventory needs to supervisors.
- Support training of new associates by modeling excellent customer service and product knowledge.
Associate Consultant
Burdette Beckmann
03.2017 - 03.2017
- Representative for wholesale Candy. Maintained organized, presentable merchandise to drive continous sales. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost sales by enhancing product presentations and advertising collateral. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Liaised with customers and recommended specific products and specials, aligning with individuals needs, requirements and specifications.
Associate Consultant
RJ Designs-Rani Jeweler
02.2017 - 02.2017
- Independent Sales Representative for Vendor Rani Jewelry. Setup in Costco for 10 Day Roadshow Event. Evaluate Inventory and delivery needs, optimizing strategies to meet customer demands. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Attained numbers % of sales goal with strategic territory management and effective relationship-building.
Data Integrity Specialist/Cashier
KMart
01.2016 - 10.2016
- Supervisor: Sheryl ( 253 ) 752-3586
- Kmart Data Integrity Specialist Duties
- Pricing & Signage Accuracy
- Audit and update pricing in the store’s point-of-sale (POS) and inventory systems.
- Print, verify, and place shelf tags, promotional signs, and clearance labels.
- Ensure sale prices and advertisements matched in-store systems and displays.
- Inventory & Data Maintenance
- Maintain accurate item files, UPC codes, and department records.
- Track inventory discrepancies and adjust records as needed.
- Verify shipments and stock counts against system data.
- Auditing & Compliance
- Conduct regular scans of the sales floor to check for pricing or signage errors.
- Ensure compliance with company policies, state pricing laws, and promotional guidelines.
- Assist management with internal audits to reduce shrink and pricing disputes.
- Customer & Store Support
- Assist cashiers and sales associates with price checks and overrides.
- Respond to customer inquiries regarding pricing discrepancies.
- Support sales floor teams by correcting item file errors that affected transactions.
- Technology & Reporting
- Use handheld scanners, databases, and store systems to update records.
- Generate daily/weekly reports on pricing, signage, and data integrity issues.
- Communicate recurring errors or trends to store leadership.
- Team Collaboration
- Work with department managers to ensure merchandise was correctly signed and priced.
- Train new associates on proper tagging, scanning, and pricing procedures.
- Support special projects such as seasonal resets, clearances, and major sales events.
- Cash Handling
- Operate cash registers, scanners, and credit/debit card machines.
- Accurately process cash, check, and card transactions.
- Balance cash drawer at beginning and end of shifts.
- Sales & Store Support
- Bag merchandise efficiently while preventing damage to products.
- Assist with stocking shelves, arranging displays, and maintaining product presentation.
- Promote special sales, promotions, and store loyalty initiatives when applicable.
Room Attendant
Red Lion Hotel
07.2016 - 07.2016
- Room Attendant – Hotel Duties
- Guest Room Cleaning & Maintenance
- Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and mopping floors.
- Replenish amenities such as toiletries, towels, linens, and beverages.
- Inspect rooms for maintenance issues (lighting, plumbing, appliances) and report them promptly.
- Bathroom & Linen Care
- Thoroughly clean and disinfect bathrooms, sinks, showers, bathtubs, and toilets.
- Replace used towels, bath mats, and shower supplies.
- Collect and transport dirty linens to the laundry department.
- Guest Service & Hospitality
- Respond to guest requests for extra amenities or services.
- Provide courteous and professional interactions to enhance guest satisfaction.
- Ensure rooms meet hotel brand standards before guest check-in.
- Safety & Compliance
- Follow cleaning protocols and use proper chemicals safely.
- Adhere to hotel safety policies and OSHA regulations.
- Secure guests’ belongings and respect privacy while servicing rooms.
- Team & Operational Support
- Coordinate with front desk and housekeeping supervisors for room readiness.
- Assist with stocking housekeeping carts and supply closets.
- Support deep-cleaning projects and seasonal cleaning schedules.
Waitress
Panthion Bar & Grill
06.2015 - 09.2015
- Waitress – Bar & Grill Duties
- Customer Service
- Greet guests promptly, present menus, and provide friendly, attentive service.
- Take food and beverage orders accurately and relay them to the kitchen or bar.
- Make menu suggestions, upsell specials, and answer customer questions about food and drinks.
- Food & Beverage Service
- Deliver meals, appetizers, and beverages to tables in a timely manner.
- Check back with guests to ensure satisfaction and handle special requests.
- Prepare or garnish basic beverages (soft drinks, coffee, mixed drinks if permitted).
- Cash Handling & Transactions
- Process payments via cash, credit/debit cards, or POS systems.
- Issue receipts, handle change, and balance transactions at end of shift.
- Cleanliness & Safety
- Maintain a clean and organized dining area, including tables, chairs, and floors.
- Follow food safety and sanitation guidelines when handling dishes or glassware.
- Restock condiments, napkins, and supplies to keep service areas ready.
- Teamwork & Support
- Work with bartenders, cooks, and other servers to ensure smooth service flow.
- Assist in setting up and breaking down dining areas for shifts or events.
- Support coworkers by running food, cleaning tables, or covering sections as needed.
Freelance Makeup Artist
Hudsons Department Store
04.2001 - 10.2001
Beauty Consultant Advisor
Hudsons Department Store
07.2000 - 04.2001
Cashier Customer Service
Popeyes Famous Chicken
10.1990 - 04.1991
Independent Beauty Consultant
Mary K Cosmetics
04.1990 - 08.1990
Retail Sales Associate
Men's Squire Shop
11.1989 - 03.1990
Education
High School Diploma -
Leilehua High School
Wahiawa, Hawaii06.1989
Skills
Customer service
Upselling techniques
Guest relations
Accomplishments
- Transformed organization by rebuilding standards and practices from the ground up.
- Improved inspection accuracy by adopting modern standards and technologies.
Timeline
Transportation Assistant Inspector
Department Of Defense-DOD-Joint Personal Property Shipping Office-Northwest
07.2019 - 08.2025
Associate Consultant-Just Wash Em
State Fair-Tacoma Pierce County Health Department
04.2019 - 04.2019
Cashier, Recovery, Freight Stocker
Dollar Tree
03.2019 - 05.2019
Customer Service Representative
Good Insurance
03.2019 - 05.2019
Associate Consultant-Just Wash Em
State Fair-Tacoma Pierce County Health Department
09.2018 - 09.2018
Retail Associate Men's Department
JCPenney
03.2017 - 03.2018
Associate Consultant
Burdette Beckmann
03.2017 - 03.2017
Associate Consultant
RJ Designs-Rani Jeweler
02.2017 - 02.2017
Room Attendant
Red Lion Hotel
07.2016 - 07.2016
Data Integrity Specialist/Cashier
KMart
01.2016 - 10.2016
Waitress
Panthion Bar & Grill
06.2015 - 09.2015
Freelance Makeup Artist
Hudsons Department Store
04.2001 - 10.2001
Beauty Consultant Advisor
Hudsons Department Store
07.2000 - 04.2001
Cashier Customer Service
Popeyes Famous Chicken
10.1990 - 04.1991
Independent Beauty Consultant
Mary K Cosmetics
04.1990 - 08.1990
Retail Sales Associate
Men's Squire Shop
11.1989 - 03.1990
High School Diploma -
Leilehua High School