Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruddy Cleto Selmo

Miami Gardens,FL

Summary

Dynamic Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at Direct Airline Services and Duty Free Americas Inc. Fluent in English and Spanish, excels in accurate money handling and fostering teamwork. Demonstrated ability to enhance customer satisfaction and streamline operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Direct Airline Services
Fort Lauderdale, FL
09.2023 - Current

• Transport Guests off the Aircraft and onto the Aircraft

• Transport Guests to a Different Gate for a gate change or connecting flight

• Assist Guests with getting bags

• Take guests through airport security

• Transport Guests to find their families

• Assist Guests to check in and check in bags

• Take Guests through Customs and immigration.

Customer Service Representative

Duty Free Americas Inc.
Fort Lauderdale, FL
06.2022 - 12.2023
  • Acknowledge and greet customers as they enter the store
  • Follow all company policies, cash handling policies and special store loss prevention procedures
  • Communicate effectively with customers, fellow employees, and store management
  • Effectively operate a cash register
  • Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
  • Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
  • Communicate pricing, out of date, and inventory issues with management
  • Assist other store employees in maintaining security in stores
  • Stock merchandise
  • Inform management of any out of stock situations
  • Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
  • Assist with book inventory process (i.e., ordering, receiving, returns)
  • Perform related work as assigned

Education

High School Diploma -

Liceo Florinda Muñoz Soriano Mama Tingo
Santo Domingo, República Dominicana
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accurate money handling

Teamwork

Fluent in English and Spanish

Timeline

Customer Service Representative

Direct Airline Services
09.2023 - Current

Customer Service Representative

Duty Free Americas Inc.
06.2022 - 12.2023

High School Diploma -

Liceo Florinda Muñoz Soriano Mama Tingo
Ruddy Cleto Selmo