Rudell Daniel
Upper Marlboro,MD
Summary
Experienced NOC Operator with over fifteen years in technical support for operational systems, including servers, Data Center management, and ERP IT Infrastructure under an ITIL framework. Skilled in monitoring data center performance, diagnosing NOC issues, and configuring employee onboarding processes. Provide effective solutions to end users, ensuring optimal service quality and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Network Operation Center Operator
Prince George's Community College
11.2008 - Current
- Compiled and presented reports on key performance indicators (KPIs) and metrics to the Data Center Manager, utilizing Microsoft Power BI Dashboard.
- Independently installed network interface cards to enhance monitoring for four Computer Room Air Condition units, with a budget of $980.00.
- Completed deactivating the Commvault Cloud Storage server from the data center closet, saving a monthly cost of $4,680 from Microsoft Azure cloud.
- Conducted thorough monitoring and analysis of log data related to battery capacity for the Uninterruptible Power Supply (UPS) system provided by Schneider Electric in the Data Center.
- Cleaned and securely processed data tapes and hard drives from decommissioned servers, ensuring all sensitive information is effectively removed and rendered unreadable.
- Enhanced security by monitoring Pelco CCTV systems, ensuring effective surveillance and reducing risks.
- Executed employee and intern onboarding, resolving over 1,322 support tickets efficiently.
- Maintained confidentiality of campus community records, adhering to FERPA guidelines and institutional policies.
- Delivered Tier 1 and Tier 2 support to ensure successful updates by implementing blackout windows on the Cohesity Backup platform.
- Automate ticket project requests for the college community department managers using the Ellucian Colleague SaaS system on designated days throughout the fiscal year.
- Provided on-the-job training to team members.
Cooperative Education Student
Prince George's Community College
10.2006 - 11.2008
- Provided support by efficiently handling incoming calls, organizing files, and managing mail
- Support in executing IBM VSEESA batch processes
- Delivered reports to college departments
Education
Bachelor of Science - Cybersecurity
University of Maryland - Global Campus
Upper Marlboro, MD10.2026
Associate of Applied Science - Electronics Engineering Technologies
Prince George's Community College
Upper Marlboro, MD05.2007
Skills
- Security Monitoring
- Backup and Recovery
- System Monitoring
- IT Documentation
- Password Resets
- Disaster Recovery
- Incident Logs
- Microsoft Power BI
- Enterprise Resource Planning
- New Hire Onboarding
- Automation
- Technical Support
Certification
- CompTIA Security + CE, CompTIA, 05/11/24, 05/11/27
- OKTA Certified Professional, 08/16/24, 08/26/26
- Fortinet Certified Fundamentals Cybersecurity
Volunteer Experience
Columbia Community Care, Volunteer, Sorted donations contributing to inventory management. Served the people in need.
Timeline
Network Operation Center Operator
Prince George's Community College
11.2008 - Current
Cooperative Education Student
Prince George's Community College
10.2006 - 11.2008
Associate of Applied Science - Electronics Engineering Technologies
Prince George's Community College
- CompTIA Security + CE, CompTIA, 05/11/24, 05/11/27
- OKTA Certified Professional, 08/16/24, 08/26/26
- Fortinet Certified Fundamentals Cybersecurity
Bachelor of Science - Cybersecurity
University of Maryland - Global Campus
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