Dynamic Sales Executive with proven expertise at Universal Auto Group, adept at cultivating customer relationships and driving revenue growth. Skilled in sales operations management and team leadership, consistently achieving sales targets while enhancing customer satisfaction. Strong communicator with a focus on product knowledge and strategic negotiations to maximize profitability.
Work History
Sales Executive/ General Manager
Universal Auto Group
Built relationships with walk-in and referral customers to identify vehicle needs and present suitable inventory
Managed test drives, trade-in discussions, and purchase negotiations to support seamless sales transactions
Explained financing, leasing, and warranty options clearly to help customers make informed decisions
Updated CRM records with lead activity, follow-ups, and sale details to maintain accurate pipeline tracking
Collaborated with sales managers and finance teams to move deals efficiently from prospect to delivery
Followed up on internet leads, phone inquiries, and showroom visits to convert interest into appointments
Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Drove new business by acquiring new clients and expanding new and existing relationships.
Assisted in recruiting, hiring and training of team members.
Customer Service / Fuel Attendant
2 Years 3 Months
Wawa | 07.2024 - Current
Assisted customers with fueling, windshield cleaning, and basic vehicle service at fuel court.
Monitored fuel pumps and reported equipment issues, spills, and safety hazards promptly.
Maintained clean fuel areas by removing trash, wiping surfaces, and restocking supplies.
Guided drivers to correct pumps and supported smooth traffic flow during busy periods.
Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
Deli Associate
2 Years 9 Months
Shoprite | 01.2024 - Current
Prepared deli meat during overnight shift. Adjusted production to match customer orders and demand.
Organizing the deli department for the next business day.
Transport Driver
7 Years 3 Months
Uber | 09.2016 - 12.2023
Navigated ride requests through driver app, selecting efficient routes and maintaining timely passenger pickups.
Ensured passenger safety by following traffic laws, defensive driving practices, and vehicle operation procedures.
Provided courteous customer service during pickups, drop-offs, and trip-related support.
Conducted pre-trip vehicle inspections to confirm cleanliness, fuel readiness, and roadworthiness.
Monitored GPS directions and live traffic updates to adjust routes and reduce delays.
Maintained a clean driving record, adhering to all traffic laws and safety regulations.
Production Associate
11 Years
Fidelity | 06.2009 - 06.2020
Reviewed checks and records for accuracy.
Balanced accounts and resolved discrepancies.
Monitored project status and organized incoming requests to keep workflow moving across multiple tasks.
Sales Executive
7 Years 11 Months
Aarons Sales Lease | 09.2009 - 08.2017
Assisted customers with product selection, lease agreements, and financing options.
Processed sales transactions, payments, and account updates with accuracy.
Explained lease terms, merchandise features, and store policies to customers.
Maintained organized showroom displays to support customer engagement and sales.
Followed up on customer inquiries to resolve questions and complete orders.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma
St. Peter’s University | Jersey City, NJ
High School Diploma
Emerson High School | Union City, NJ | 06.1996
Skills
Customer service
Product knowledge
Sales expertise
Sales presentations
Sales team leadership
Staff management
Sales operations management
Accomplishments
My sales team / store ranked top 10 in the region for the past 7 years.
Managed deadlines up to date.
Award top sales manager
Additional Information
I coached baseball for over 30 years and won 20 plus championships.
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