Rudolfo Sanchez
San Antonio
Summary
Dynamic IT Technician with a proven track record at the City of San Antonio, enhancing user experience through effective troubleshooting and technical support. Skilled in multitasking and time management, I streamlined IT processes, significantly reducing response times and improving service delivery. Committed to fostering collaboration and customer satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Pro Desk Associate
Lowes Home Improvment
San Antonio, TX
11.2025 - Current
- Assisted customers with product inquiries, enhancing service quality and satisfaction.
- Maintained accurate inventory levels using inventory management systems.
- Collaborated with team members to ensure efficient store operations and customer flow.
- Processed transactions accurately at the register, ensuring quick service and minimizing errors.
IT Technician
City Of San Antonio
San Antonio, TX
01.2000 - 09.2025
- Installed and configured hardware and software systems for user access and functionality.
- Diagnosed and resolved technical issues, ensuring minimal disruption to operations.
- Provided technical support to end-users, enhancing overall user experience and productivity.
- Assisted in maintaining network infrastructure through routine updates and monitoring.
- Documented troubleshooting processes and solutions for future reference and training purposes.
- Collaborated with IT team to streamline processes, improving response times for service requests.
- Trained junior technicians on equipment handling and troubleshooting techniques, fostering skill development.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
Thomas A Edison
San Antonio, TX05.1996
Skills
Multitasking proficiency
Time Management
Customer Service
Working with others
Timeline
Pro Desk Associate
Lowes Home Improvment
11.2025 - Current
IT Technician
City Of San Antonio
01.2000 - 09.2025
High School Diploma -
Thomas A Edison