Summary
Overview
Work History
Education
Skills
Timeline
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Rudolph Janese 3rd

Niagara Falls,NY

Summary

Accomplished Supervisor with a proven track record at Sonwil Distribution, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Expert in forklift operation and maintaining efficient workflows, I excel in employee motivation and customer service, significantly improving operational efficiency. I over seen the BodyArmor account for 4 years now. We received the Northeast Warehouse of the year 2 years in a row.

Overview

18
18
years of professional experience

Work History

Supervisor

Sonwil Distribution
04.2013 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Ran an almost perfect inventory 4 years in a row for BodyArmor

Supervisor/Gatekeeper/Forklift Operator

Speed Global Services
04.2007 - 04.2013
  • Started as a forklift operator, moved up to Customer service then supervisor in 6 years.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

No Degree - Accounting

Niagara County Community College
Sanborn, NY

High School Diploma -

Niagara Wheatfield
Sanborn, NY
06-1997

Skills

  • Training and mentoring
  • Supervision
  • Forklift operator certification
  • Goal oriented
  • Loading and unloading
  • Customer service
  • Decision-making
  • Employee motivation
  • Inventory

Timeline

Supervisor

Sonwil Distribution
04.2013 - Current

Supervisor/Gatekeeper/Forklift Operator

Speed Global Services
04.2007 - 04.2013

No Degree - Accounting

Niagara County Community College

High School Diploma -

Niagara Wheatfield

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Rudolph Janese 3rd