Rudolph Jiggetts

• Ensuring that each customer's service address is correctly submitted to the PS/ALI E911 (Enhanced 911) database via MSAG (Master Street Address Guide) validation processes.
• Working with outside vendors,tax assessors, and PSAP's and Police and Fire departments to resolve issues affecting the integrity of the customer's 911 record.
• Possessing a level of knowledge of technical components and features of the telephony systems, including company equipment and customer equipment, while providing outstanding customer service.
• Works with the leadership team to develop and monitor strategic plans for new business development.
• Analyzing & identifying ways to improve work habits and reduce problematic exceptions, while tracking recurring /trending issues.
• Serving as a liaison between departments, fostering effective communication and collaboration.
• Assisting in creating training policies used for new hires, quality checking for accuracy, and ensuring compliance with company policies.
• Responsible for managing E911 and LIDB (Line Information Database) exceptions in a timely fashion.
• Handling incoming calls with monitoring the interoffice team chat for a range of requests, such as providing routing addresses for 911, correcting address errors, and confirming the transference of telephone numbers between accounts and addresses.
• Utilizing Helix (IT Help desk ticketing systems Remedy) to manage incidents and requests in order of severity.

Local Number Portability (LNP)

• Communicated with third-party vendors to verify and confirmed pending port orders were accurate.
• Issuing and following up on Customer/ Carrier porting orders for all Optimum Voice.
• Performing direct customer & carrier related tasks.

Network Operation Coordinator, Cablevision July 2004-April 2006

• Monitoring Battery Backups on the Network
• Monitor Network performance and managing and working tickets escalations.
• Monitor the start and completions of ACP for Network Maintenance during overnight hours.

Customer Service Representative, Cablevision January 2003 - July 2004

• Communicated with customer and company representatives to assist and resolve inquires or problems in a manner consistent with Cablevision's policies and procedures.
• Commanded through knowledge of all programming content,pricing,packaging, and channel lineup, as well as troubleshooting cable systems and equipment.