RUDOLPH RODRIGUEZ
Sales / Operations
Dania Beach
Summary
Sales executive with over 30 years of experience in driving revenue growth and expanding client portfolios. Demonstrated success in surpassing sales targets and implementing customer loyalty initiatives. Bilingual communicator with expertise in relationship management and consultative selling, leading diverse teams to meet operational objectives. Committed to delivering exceptional service while enhancing efficiency and ensuring compliance.
Overview
30
30
years of professional experience
Work History
Personal Vacation Director
Carnival Cruise Lines Corp.
Miami
10.2024 - Current
- Managed an extensive portfolio of inbound sales and customer service inquiries, applying strategic problem-solving to tailor promotions and waive fees enhancing guest satisfaction and retention.
- Coordinated with cross-functional departments to streamline the booking process, contributing to a substantial increase in booking revenue.
- Employed advanced sales techniques to deepen customer relationships, successfully boosting sales figures by 35% within a given timeframe.
Casino Sales and Support Specialist
Carnival Cruise Lines Corp.
Miami
09.2022 - 10.2024
- Managed an extensive portfolio of inbound sales and customer service inquiries, applying strategic problem-solving to tailor promotions and waive fees, enhancing guest satisfaction and retention.
- Coordinated with cross-functional departments to streamline the booking process, contributing to a substantial increase in booking revenue.
- Employed advanced sales techniques to deepen customer relationships, successfully boosting sales figures by 35% within a given timeframe.
Director of Operations
NPS2 Valet Services, Inc.
Dania Beach
01.2009 - 12.2022
- Spearheaded the growth from 1 to 50 accounts within 20 months, overseeing a team of 175 Valet attendants and 10 District Managers, which significantly increased the company's market presence.
- Implemented and maintained high standards of service delivery, ensuring white glove service for a prestigious clientele including national event companies, corporations, and dignitaries.
- Pioneered an affordable valet service option, setting a new industry standard within Miami-Dade & Broward Counties.
Partner & Director of Operations
HRT Motorsports Inc.
Miami
01.1999 - 11.2008
- Launched the first Hispanic Owned and Driven Race team in NASCAR History, coordinating all aspects of the team’s development and operations, leading to a marked increase in revenue and competition objectives.
- Amplified NASCAR's reach within the Hispanic community, boosting viewership by over 16 million and attracting significant corporate sponsorships.
- Established a successful dual marketing program and co-founded NASCAR's First Diversity Council, significantly diversifying the sport’s fan base and sponsor portfolio.
Education
Bachelor of Science - Entrepreneurial Science Management
University of Texas at Dallas
Richardson, Texas01.1990
Skills
- Sales strategy development
- Client relationship management
- Revenue growth initiatives
- Account oversight skills
- Consultative selling techniques
- Proficiency in CRM tools
- Leadership capabilities in teams
- Goal achievement strategies
- Enhancement of customer experience
- Presentation effectiveness skills
- Territory planning and development
- Expertise in Microsoft 365 and Adobe products
- Knowledge of Azure services
- Avaya One X communication systems
- QuickBooks usage for finance
- Mondaycom for project tracking
Languages
English
Native language
Spanish
Proficient (C2)
C2
Timeline
Personal Vacation Director
Carnival Cruise Lines Corp.
10.2024 - Current
Casino Sales and Support Specialist
Carnival Cruise Lines Corp.
09.2022 - 10.2024
Director of Operations
NPS2 Valet Services, Inc.
01.2009 - 12.2022
Partner & Director of Operations
HRT Motorsports Inc.
01.1999 - 11.2008
Bachelor of Science - Entrepreneurial Science Management
University of Texas at Dallas
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