Rudy B. Rowe
Corpus Christi,Texas
Summary
Seasoned Field Technician 4 with over 10 years in high-speed broadband installation and network maintenance. Specializes in signal diagnostics and computer hardware/software configuration. Played a pivotal role in the Corpus Christi High-Split Walkout and Bull Rush Project, identifying network plant equipment and addressing RF ingress/egress for the Spectrum Network Evolution rollout.
Overview
30
30
years of professional experience
Work History
Accounting Technician
U.S. Air Force
Ramstein
02.1997 - 02.2001
- Managed multi-million-dollar international contracts and specialized ledgers for foreign vendors, ensuring accurate tracking of fuels, housing, and operational supplies.
- Conducted audits of accounts payable (AP) and accounts receivable (AR) across military and host-nation spending records to verify fiscal compliance and accuracy.
CSR/Workforce Analyst/Client Services Representative
First Data
Corpus Christi, Texas
11.2005 - 01.2014
- Operational Analysis: Managed daily schedule adjustments, exception tracking, and break/lunch balancing while delivering real-time data to leadership to optimize overtime and offline activities.
- Workforce Management: Monitored real-time call center metrics, interval staffing, and SLAs (using EWFM and EA Enterprise) to ensure strict client contractual compliance.
- Client & Technical Support: Supported merchant, card services, and payroll software products, resolving complex escalations and technical production issues.
Field Technician Tech 4
Spectrum
Corpus Christi, Texas
04.2014 - Current
- Executed complex installations and diagnostic troubleshooting, ensuring root-cause repair for coaxial voice, high-speed data, and video services.
- Diagnosed technical issues and provided effective solutions to customers on-site.
- Resolved network and signal failures, enhancing customer satisfaction through clear communication and education on self-service tools.
- Installed and repaired telecommunications equipment for residential and business clients.
- Conducted routine maintenance on cable systems to ensure optimal performance.
Education
Accounting/Finance Technical School Certification - Accounting And Finance
U.S. Air Force Technical School
Wichita Falls01-1997
Skills
- Cable installation
- Network troubleshooting
- Signal testing
- Troubleshooting techniques
- Problem solving
- Computer literacy
- Effective communication
- Interpersonal communication
- Conflict resolution
- Cable routing
Timeline
Field Technician Tech 4
Spectrum
04.2014 - Current
CSR/Workforce Analyst/Client Services Representative
First Data
11.2005 - 01.2014
Accounting Technician
U.S. Air Force
02.1997 - 02.2001
Accounting/Finance Technical School Certification - Accounting And Finance
U.S. Air Force Technical School