Rudy Lemus
Chicago,IL
Summary
Dynamic professional in residential management with a proven track record of enhancing resident experiences and streamlining service operations. Expertise in fostering team collaboration and delivering adaptable support to meet evolving needs, ensuring seamless service delivery. Renowned for effective conflict resolution and organizational skills that consistently uphold high-quality standards. Committed to driving operational excellence and cultivating positive community relationships.
Overview
8
8
years of professional experience
Work History
Resident Services Manager
Windsor Communities
Chicago, IL
08.2023 - Current
- Oversee daily operations and resident relations for a multi-unit portfolio, acting as the primary point of contact for dispute resolution, policy enforcement, and community satisfaction.
- Manage the end-to-end lease renewal process, conducting market analysis and proactive outreach to maximize tenant retention and property revenue
- Control property delinquency by auditing digital ledgers, issuing legal notices, and managing accounts receivable.
- Partner with the maintenance team to streamline the completion of service requests and ensure the community meets high operational and aesthetic standards
Leasing Consultant
Related Management
Los Angeles
07.2022 - 08.2023
- Maintaining a 50% closing ratio.
- Conducted market research to identify potential tenants and rental rates.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Assisted with the preparation of monthly reports including occupancy rates and market surveys.
- Weekly meetings with ownership to identify market trends.
Leasing Consultant
Greystar Real Estate Management
Santa Monica
05.2021 - 07.2022
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Processing weekly market reports.
- Maintaining a 40% closing ratio.
- Conducted market research to identify potential tenants and rental rates.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Reached 90% occupancy within first year of opening.
Leasing Consultant
RMK Management Corporation
Chicago
04.2020 - 03.2021
- Maintaining a 40% closing ratio.
- Conducted market research to identify potential tenants and rental rates.
- Assisted with the preparation of monthly reports including occupancy rates and market surveys.
- Tracked leads using CRM software and followed up with interested parties.
Licensed Leasing Agent
Fulton Grace Realty
Chicago
11.2019 - 04.2020
- Processed rental applications, verified references and conducted background checks.
- Maintained accurate records of all rental activity in property management software.
- Assisted potential tenants in the selection of rental properties, providing detailed information about available units and amenities.
- Developed marketing strategies aimed at increasing leasing activity.
- Created marketing materials such as flyers, brochures, email campaigns, to promote available rental units.
Licensed Leasing Agent
Square One Real Estate
Chicago
01.2018 - 11.2019
- Processed rental applications, verified references and conducted background checks.
- Maintained accurate records of all rental activity in property management software.
- Assisted potential tenants in the selection of rental properties, providing detailed information about available units and amenities.
- Marketing listings through Zillow, Apartments.com, Craigslist, etc.
- Assisted landlords with listings and rental agreements.
Education
High School Diploma -
Amundsen High School
Chicago06-2014
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace
- Social media engagement
- Financial reporting
- Market research
Language
Spanish
Fluent
Timeline
Resident Services Manager
Windsor Communities
08.2023 - Current
Leasing Consultant
Related Management
07.2022 - 08.2023
Leasing Consultant
Greystar Real Estate Management
05.2021 - 07.2022
Leasing Consultant
RMK Management Corporation
04.2020 - 03.2021
Licensed Leasing Agent
Fulton Grace Realty
11.2019 - 04.2020
Licensed Leasing Agent
Square One Real Estate
01.2018 - 11.2019
High School Diploma -
Amundsen High School