Rodolfo Martinez
Los Angeles,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office and retail settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
2ndSTREETUSA
12.2023 - Current
- Excellent interpersonal skills, capable of interacting effectively with employees at all levels, including senior management globally
- Strong customer service orientation with a proactive and resourceful approach
- Demonstrated ability to follow through tasks with attention to detail
- Flexible and adaptable, able to adjust to changing priorities and multitask effectively
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Skilled in packing/shipping and maintaining an organized office environment
- Ability to greet meeting participants and create a welcoming environment.
Store Manager
2ndSTREETUSA
09.2020 - 12.2022
- Collaborate with global corporate office to uphold company standards and the implementation of policy/procedure
- Proficiency in both verbal and written communication, coupled with adeptness in maintaining professional phone etiquette and mastery in email correspondence and etiquette
- Process financial transactions and maintain accurate records, resulting in the successful completion of the company’s quarterly audit
- Proficiently manage and facilitate the direct sales and handling of high end luxury merchandise
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Manage a team of 15 personnel, ensuring tasks were completed on time and within budget
- Create weekly and monthly reports to track store performance and identify potential issues
- Effectively manage inventory control by optimizing stock levels and forecasting demand, while also overseeing the procurement of additional items to support the opening of new stores, ensuring seamless supply chain operations.
Client Advisor (Seasonal)
Prada
12.2019 - 02.2020
- Ensure a positive and satisfactory customer experience
- Acquire in-depth knowledge of all products within the assigned product category
- Manage the entire sales process from greeting customers to finalizing the sale
- Deal with customer complaints efficiently, seeking resolution with or without managerial support
- Develop a deep understanding of customer needs, both expressed and hidden
- Collaborate effectively with team members to achieve collective goals and contribute to a positive working environment
- Ensure correct management, cleaning, care, and replacement of products in the department.
Assistant Manager
Kaitlyn Clothing
01.2017 - 06.2019
- Assisted in overall store operations, demonstrating a commitment to contributing to the store's smooth operation
- Exceeded daily sales tasks achieving sales targets consistently, showcasing strong selling skills
- Prioritizing and maintaining excellent customer service
- Ensuring customers receive top-notch service while juggling multiple responsibilities
- Assisted in the selection of incoming inventory, contributing to inventory management by helping choose products that align with customer demand and store goals.
Education
High School Diploma -
Sunny Hills
Associate of Arts - Merchandising
Fullerton College
Fullerton, CA2017
Skills
- Business Acumen
- Customer Service
- Microsoft Office Suite
- Sales Target Achievement
- Meeting planning
- Calendar Management
- Retail Management
- Data Analysis
Timeline
Administrative Assistant
2ndSTREETUSA
12.2023 - Current
Store Manager
2ndSTREETUSA
09.2020 - 12.2022
Client Advisor (Seasonal)
Prada
12.2019 - 02.2020
Assistant Manager
Kaitlyn Clothing
01.2017 - 06.2019
High School Diploma -
Sunny Hills
Associate of Arts - Merchandising
Fullerton College
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