Rudy Nguyen

• Reviewed market research data and changed sales plans accordingly.
• Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
• Created, revised and presented potential clients with market reports and customized contracts to fit specific sales needs.
• Enhanced overall brand image by collaborating closely with the marketing team to create eye-catching promotional materials.
• Manage a new commercial office building and lease up new office spaces.
• Drive up sales by doing online marketing and in person sales.
• Review and fix clients accounts and make sure all invoices are paid and current.
• Conduct tours and showing all amenities to potential office clients.

• Manages the daily operations of the apartment community as assigned
• Oversees maintenance and leasing staff employees
• Executes the business plan for the community
• Achieves the highest possible net operating income through effective cost control
• Develops marketing plans while remaining informed of market conditions and understanding competitive pricing
• Prepares all requested operational and financial data to Regional Manager in a timely manner
• Manages the P&L, budget and finances for the community
• Completes and analyzes market surveys on a monthly basis
• Maintains a high-quality on-site team through effective management training, setting and communicating clear standards, and leading the team in fulfilling their highest potential
• Implement or direct the implementation of all policies and procedures in the company policy and procedures manuals
• Leads team meetings
• Ensures that all physical aspects of the property are fully operational and safe at all times

• Client Relations Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations
  Communication Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
  Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
  
• Employee Management Operate the property in the absence of the Community Director
  Responsible for training and onboarding of new leasing team members
  
• Leasing/Occupancy Maintain occupancy levels as established by owner/budget expectations
  Exhibit professional leasing techniques
  Assist with the completion of the monthly Market Surveys and analysis
  Implement advertising and marketing strategies for the apartment community as needed
  Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  Assist with the implementation of resident retention programs
  Ensure the safety, comfort and privacy of all property residents
  Ensure move-in orientation is completed consistently with new residents
  
• Revenue Management Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover
  Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies
  Accurately processing vendor invoices and managing accounting month end
  
• Reporting and Document Management Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
  Responsible for the daily integrity and confidentiality of resident files
  Ensure that documents and reporting systems are maintained, updated, and organized
  Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
  Assist in budget preparation and delivery
  
• Risk Management Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  React calmly and professionally in emergency, emotional and/or stressful situations.
  
• Facility Maintenance Assist residents with reporting of maintenance needs.
  Document facility and maintenance needs and ensure timely completion.
  Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  Follow up on maintenance requests to promote resident communication and satisfaction.
  
• Other Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  Comply with all Fair Housing Laws and FPI policies and procedures.
  Promote a professional image by adhering to FPI Management's Dress Code Policy.
  Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  

• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Boosted property revenue by skillfully negotiating lease terms and rent increases.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Generated leads for sales and rental properties through cold calls and referrals.

• Collect delinquent rents -Draft notices including lease violations, 3-day and 30 day notices -Prepare weekly and daily reports, resident communication and move-in/move/out processes -Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff -Document and communicate tenant complaints and requests to Regional Community Manager and Central Office -Report maintenance problems as needed including submitting online maintenance requests -Orient and instruct new tenants on property operations and appliance/equipment operation -Assist in organizing, planning and implementing unit inspections and resident activities
• Maintain tenant list -Enforce all property rules including parking/valid vehicle registration requirements -Update signage, maintain front door entry programming and alarm system information -Maintain calendars for community rooms and distribute and post notices and announcements
• Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations -Establish and maintain effective and cooperative working relationships with tenant, co-workers and management -Attend resident meetings and trainings as required
• Manage 3 residential properties for a RAD conversion into Tax Credit and provide training to new staff members.
• Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork -Process incoming rents in Yardi Daily and Weekly Community Upkeep -Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations
• Implement and carry out federal programs
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state and federal regulations.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Work Hours 45 hours a week
• Managed units between 78-190 units.
• Property management Software: Yardi, Boston Post, Onesite, On-Site, RealPage, and Door King.
• Affordable Program Experience: LIHTC, HUD, Section 8/PBV multi family and Elderly. Mixed use properties Conventional/Affordable housing. 100% Tax Credit and Tax Credit with Home and Bonds layering.

• Assist new applicants with move ins, move outs, and interim's
• Manage maintenance staff and office staff
• Process recertification's for tenants
• Comply and implement federal and state programs such as HUD,TCAC, Tax Credit, and Section 8
• Marketing and sales
• Followed up on delinquent tenants and coordinated collection procedures.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Work Hours 24-40 hours a week.
• Managed between 100-600 units.
• Affordable Program Experience: LIHTC, HUD, Section 8/PBV multi family and Elderly. Mixed use properties Conventional/Affordable housing. 100% Tax Credit and Tax Credit with Home and Bonds layering.

• Received oral instructions to determine work assignments and material and equipment needs.

• Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment.

• Supervised and trained employees on installations and deliveries of merchandise.

• Sorted cargo before loading and unloading.
• Verified and documented package deliveries for proof of accuracy and deadline adherence.
• Displayed very good communication and customer service skills.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Managed detailed records of packages and deliveries according to established protocols.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Work hours 40-60 hours a week

• Verified and documented package deliveries for proof of accuracy and deadline adherence.
• Displayed very good communication and customer service skills.
• Exhibited good attendance, work habits, and willingness to learn job functions.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Received oral instructions to determine work assignments and material and equipment needs.

• Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment.

• Supervised and trained employees on installations and deliveries of merchandise.

• Sorted cargo before loading and unloading.
• Work hours 40-55 hours a week