Hi, I’m
Rudy Sevillino
Baltimore,MD
Summary
Proven Sales Specialist with a track record of exceeding sales targets by over 20% at Office Warehouse Inc., leveraging exceptional cross-selling abilities and adaptability. Excelled in customer service, fostering strong relationships and enhancing team efficiency. Skilled in cash handling and record-keeping, consistently delivering results through effective multitasking and teamwork. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
years of professional experience
Work History
LuLu International Exchange LLC
Frontliner Associate
06.2014 - 03.2022
Job overview
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Assisted in implementing new marketing initiatives that contributed to increased foot traffic in the store or establishment.
- Ensured compliance with health and safety regulations by following established protocols during work hours.
- Enhanced team efficiency by maintaining a clean and organized work environment.
- Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
- Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Western Marketing Inc.
Sales Associate
11.2010 - 05.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Office Warehouse Inc.
Sales Specialist
12.2008 - 09.2010
Job overview
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
Education
Southern Iloilo Polytechnic CollageMiag Oa Iloilo Philippines
Bachelor Of Arts For Teaching from Technology And Home Economic
03.2003
Skills
- Cross-selling abilities
- Cash handling expertise
- Customer Service
- Multitasking
- Adaptability and Flexibility
- Teamwork skills
- Data Entry
- Record-keeping
Languages
Tagalog
Professional Working
English
Professional Working
Timeline
Frontliner Associate
LuLu International Exchange LLC
06.2014 - 03.2022
Sales Associate
Western Marketing Inc.
11.2010 - 05.2014
Sales Specialist
Office Warehouse Inc.
12.2008 - 09.2010
Southern Iloilo Polytechnic Collage
Bachelor Of Arts For Teaching from Technology And Home Economic
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