Driven by a results-focused approach at The Home Depot Inc, I enhanced store profitability and customer satisfaction through expert merchandise planning and exceptional customer experience management. Leveraging skills in inventory control and demand forecasting, I consistently met sales targets and reduced shrinkage, showcasing a blend of strategic insight and interpersonal effectiveness.
Hi, I’m
RUDY VALENZUELA
DENVER,CO
Summary
Overview
5
years of professional experience
1
Certification
Work History
The Home Depot Inc
Merchandise Supervisor
08.2024 - Current
Job overview
- Reorganized displays to match updated planograms.
- Implemented markdowns efficiently while minimizing negative impacts on overall profitability ratios.
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Enhanced customer shopping experience through effective visual merchandising techniques and store layout optimization.
- Reduced shrinkage by implementing loss prevention measures and closely monitoring store activities.
- Upheld company merchandise standards with all displays and promotions.
- Managed store budgets effectively by monitoring expenses and identifying opportunities for cost-saving measures.
- Analyzed sales data to identify trends and adjust merchandise strategies accordingly for optimal results.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
- Utilized both upselling and down-selling strategies to maximize profits.
- Developed strong relationships with vendors to negotiate better pricing and delivery terms, ultimately improving profit margins.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Established clear sales goals and motivated staff to meet objectives.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Ensured compliance with company policies, safety regulations, and local laws regarding merchandise handling and display.
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
The Home Depot Inc
Specialty Department Supervisor
06.2023 - Current
Job overview
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Oversaw budget management for the department, adjusting allocation as needed to optimize profitability while maintaining quality standards.
The Home Depot Inc
Lot Attendant
10.2019 - Current
Job overview
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance..
- Performed regular maintenance tasks.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their visit.
The Home Depot Inc
Sales Associate
10.2019 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Colorado University of Denver University Of Colorado Denver, 1201 Larimer St, De
Bachelor from Architecture
2028
University Overview
I did two years but didn’t get to finish
Enrolled in college courses:
- College Algebra
- College trigonometry
- College psych I
- English literature I
- Intro to architecture I
- Intro to criminology I
- Architecture history I
- English literature II
VenturePrep High2900 Richard Allen Ct, Denver, CO 80205
05.2017
University Overview
High school diploma
Skills
- Customer experience management
- Forklift safety
- Store Layout
- Merchandise planning
- Constructing displays
- Merchandise presentation
- Retail display setup
- Maintaining stock levels
- Data-driven decision-making
- Stock replenishment
- Inventory Control
- Demand forecasting
- Product pricing
- Sales Analysis
Accomplishments
Accomplishments
I was moved to lead in a 3 month spans from lot to hardware.
I am certified in all driving mechanics in the store
Backup in recieving
Hazmat certified
Certification
Order Picker certified
Reach Truck certified
Forklift certified
Electric pallet jack certified
Pacer certified
Electric ladder
Ballypall
Portable loading dock
Additional Information
Additional Information
One year specialty experience
Five years merchandising experience
4 months operation experience
Languages
English
Full Professional
Spanish
Native or Bilingual
America sign language
Limited Working
Timeline
Merchandise Supervisor
The Home Depot Inc
08.2024 - Current
Specialty Department Supervisor
The Home Depot Inc
06.2023 - Current
Lot Attendant
The Home Depot Inc
10.2019 - Current
Sales Associate
The Home Depot Inc
10.2019 - Current
Colorado University of Denver
Bachelor from Architecture
VenturePrep High