Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rudy Efrain Vasquez

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience

Work History

Program Director

Healogics Wound Care And Hyperbaric Services
Laredo, TX
07.2025 - 05.2026

Essential Functions/Responsibilities:

· Manages the Center's Operations:

  • Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company's resources.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center's clinical staff and non- clinical staff.
  • Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

· Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews.

· Performs Financial Management:

  • Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing functions

  • ·Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
  • Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions:

  • Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital's PIP program.
  • Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
  • Monitors patient, referring physician and customer satisfaction.
  • Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

Manages Relationships:

  • Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.
  • Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
  • Meets regularly with leadership including hospital and area management.

·Performs other duties as required.

  • Led strategic initiatives to enhance patient outcomes and service delivery in wound care programs.
  • Oversaw budget management, ensuring resource allocation aligned with organizational goals and service needs.
  • Mentored and trained staff on best practices in wound care and hyperbaric treatments for improved patient safety.
  • Collaborated with multidisciplinary teams to create comprehensive treatment plans addressing diverse patient needs.
  • Established partnerships with community organizations to promote awareness of wound care services available locally.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.

Director of Environmental Services

Universal Healthcare Services
Laredo, TX
11.2023 - 07.2025
  • Improved environmental compliance by developing and implementing comprehensive management plans.
  • Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
  • Enhanced staff performance through targeted training on environmental regulations and best practices.
  • Achieved operational efficiency by streamlining processes in waste disposal, recycling, and energy management.
  • Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
  • Evaluated new technologies for potential implementation within the organization to further improve environmental performance outcomes.
  • Monitored subcontractors'' adherence to environmental policies and provided guidance when needed for improved processes alignment.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Program Director

Healogics Wound Care And Hyperbaric Services
Laredo, TX
07.2016 - 11.2023

Essential Functions/Responsibilities:

· Manages the Center's Operations:

  • Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company's resources.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center's clinical staff and non- clinical staff.
  • Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

· Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews.

· Performs Financial Management:

  • Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing functions

  • ·Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
  • Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions:

  • Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital's PIP program.
  • Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
  • Monitors patient, referring physician and customer satisfaction.
  • Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

Manages Relationships:

  • Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.
  • Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
  • Meets regularly with leadership including hospital and area management.

·Performs other duties as required.

Operations Director

CAPITAL CARE EMS
Laredo, TX
07.2012 - 07.2016
  • Ordering Supplies and maintain inventory
  • Control expenditures and balance given budget
  • Develop, implement and execute marketing strategies to attract other agencies and community clinics in order to build patient portfolio
  • Create long lasting relationships with other facilities and medical community in order to establish and maintain professional contacts
  • Coordinate with Medical Directors in order to develop and execute appropriate treatment/procedures and patient admission policies
  • Communicate with local area physicians in order to ensure lines of communication are open and constantly maintain a steady referral rate

Emergency Medical Technician

CAPITAL CARE EMS
Laredo, TX
08.2011 - 07.2012
  • Pick up and drop off patients via ambulance
  • Assess and treat patients with conditions requiring immediate treatment
  • Take patient history
  • Take and interpret vital signs and symptoms
  • Communicate via radio and phone with dispatchers
  • Communicate important patient information with other health care workers
  • Recognize the need for hospitalization in patient and transport accordingly

Hyperbaric Oxygen Technician/Safety Officer

DOCTORS HOSPITAL, Wound Care Center
Laredo, TX
11.2009 - 07.2011
  • Administer Hyperbaric Oxygen Treatment to patients in accordance with doctors' orders
  • Ensure that Hyperbaric Operations were in accordance to NFPA Regulations
  • Order lab work and schedule radiologic tests (MRI's, Bone Scans)
  • Prioritize patient daily care according to acuity and scheduled patient procedures
  • Assist patients with wound care, take vital signs, prep for HBO treatments
  • Maintain and set up patient rooms
  • Perform preventive maintenance on HBO chambers and other hyperbaric equipment
  • Assist with patient and family education (HBO)
  • Assist R.N
  • With sterile and non-sterile dressing changes
  • Perform Transcutaneous Oxygen Monitoring (PCO2)
  • Utilize PC to enter and retrieve patient data
  • Answer multi-line phone, operate fax and copy machine

Emergency Medical Technician

LIFELINE AMBULANCE SERVICE
Laredo, TX
01.2009 - 11.2009
  • Pick up and drop off patients via ambulance
  • Assess and treat patients with conditions requiring immediate treatment
  • Take patient history
  • Take and interpret vital signs and symptoms
  • Communicate via radio and phone with dispatchers
  • Communicate important patient information with other health care workers
  • Recognize the need for hospitalization in patient and transport accordingly

Emergency Medical Technician

QUALITY CARE AMBULANCE SERVICE
Hebbronville, TX
08.2006 - 01.2009
  • Pick up and drop off patients via ambulance
  • Assess and treat patients with conditions requiring immediate treatment
  • Take patient history
  • Take and interpret vital signs and symptoms
  • Communicate via radio and phone with 911 dispatchers
  • Communicate and coordinate emergency patient extractions from various emergency situations using air transport (Airlife, Halo Flight)
  • Coordinate patient care in several mass casualty incidents involving in excess of 15 patients.

Education

BBA - Business Administration

Texas A&M International University
Laredo, TX
05-2025

Associate of Arts - Business Administration

Laredo Community College
Laredo, TX
12-2016

Certificate - Emergency Medical Technology

Laredo Community College
Laredo, TX
05-2004

High School Diploma -

Nixon High School
Laredo, TX
05-2003

Skills

  • Data Recovery
  • Policy Development and Enforcement
  • Accounts Payable and Accounts Receivable
  • Operational Efficiency and Safety
  • Performance Analysis
  • Overseeing Personnel
  • Operational Leadership
  • Quality Assurance
  • Leadership Training
  • Quarterly Reviews
  • Process Improvement
  • Business Management
  • Cost Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Program Director

Healogics Wound Care And Hyperbaric Services
07.2025 - 05.2026

Director of Environmental Services

Universal Healthcare Services
11.2023 - 07.2025

Program Director

Healogics Wound Care And Hyperbaric Services
07.2016 - 11.2023

Operations Director

CAPITAL CARE EMS
07.2012 - 07.2016

Emergency Medical Technician

CAPITAL CARE EMS
08.2011 - 07.2012

Hyperbaric Oxygen Technician/Safety Officer

DOCTORS HOSPITAL, Wound Care Center
11.2009 - 07.2011

Emergency Medical Technician

LIFELINE AMBULANCE SERVICE
01.2009 - 11.2009

Emergency Medical Technician

QUALITY CARE AMBULANCE SERVICE
08.2006 - 01.2009

BBA - Business Administration

Texas A&M International University

Associate of Arts - Business Administration

Laredo Community College

Certificate - Emergency Medical Technology

Laredo Community College

High School Diploma -

Nixon High School